ADT Solar Abandoned Thousands of Customers — What Happened
ADT Solar, formerly Sunpro Solar, exited the residential solar market in late 2023 without warning — leaving homeowners with no warranty, no monitoring, and nowhere to call. Here is what you need to know.
Quick answer
ADT Solar exited the residential solar market in late 2023, shutting down customer service. Homeowners have no warranty support from the original company. Equipment manufacturer warranties may still apply directly through panel and inverter makers. Your loan payments continue regardless — but if your system never worked, the FTC Holder Rule may give you options.
What Happened to ADT Solar?
ADT Solar — formerly Sunpro Solar before a 2022 rebrand — was one of the top 10 residential solar installers in the US. In late 2023, ADT exited the residential solar business entirely, shutting down operations and leaving homeowners with no warranty support, no monitoring, and nowhere to call.
The exit was quiet. Many homeowners discovered it only when they tried to call for service and found disconnected numbers and frozen websites.
What It Means for Your System
Company Warranty Is Gone
ADT Solar offered workmanship and performance warranties. With the company gone, these have no entity to enforce them against. ADT Inc. distanced itself from the solar operations.
Equipment Manufacturer Warranties May Still Apply
Your panels and inverters were made by third parties — Enphase, SolarEdge, SunPower panels, etc. These manufacturers carry independent product warranties. Contact them directly with your serial numbers to confirm coverage.
Monitoring Is Dark
ADT Solar monitoring is no longer operational. Enphase customers can use the Enlighten platform. SolarEdge customers can set up monitoring through SolarEdge directly. An independent solar tech can help configure this.
Loan Payments Continue
Your GoodLeap, Mosaic, or other solar loan is a separate obligation. The lender is not required to cancel because your installer closed. However, if your system never properly worked, the FTC Holder Rule may give you defenses. Consult a consumer attorney.
Your Options
Contact equipment manufacturers directly for product warranty coverage. Find an independent local solar service company for repairs and maintenance. File a complaint with your state AG. If installation caused roof damage never resolved, check whether the company carried liability insurance — claims can sometimes be made against those policies after closure.
The Bigger Pattern
ADT Solar is not isolated. SunPower filed Chapter 11 in August 2024. Dozens of regional installers have shut down. The industry structure — third-party dealers, complex financing, 25-year commitments — creates enormous risk for homeowners almost never disclosed at signing. Before signing with any solar company, ask what happens to your warranty if the company closes. Get everything in writing.
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Frequently asked questions
Is ADT Solar still in business?
No. ADT Solar exited the residential solar market in late 2023 and shut down customer-facing operations. Warranty service, monitoring support, and installations are no longer available from the company.
What happened to my ADT Solar or Sunpro warranty?
ADT Solar company warranties are effectively unenforceable. However, equipment manufacturer warranties on your panels and inverters may still be valid — contact the manufacturers directly with your serial numbers.
Do I still have to pay my ADT Solar loan?
Yes, your solar loan obligation continues with your lender. However, if your system never properly worked, the FTC Holder Rule may give you defenses against continued payments. Consult a consumer attorney.
How do I monitor my ADT Solar system now?
Enphase microinverter customers can use the Enlighten platform. SolarEdge customers can use the SolarEdge portal. An independent solar technician can help set up third-party monitoring.
Can I still file a claim against ADT Solar?
It is difficult but not impossible. Check whether the company carried liability or E&O insurance — those policies may still cover claims after closure. A consumer attorney can evaluate viable options.
Who took over ADT Solar customers?
No company absorbed ADT Solar customers. Homeowners must find independent local solar service providers for maintenance and contact panel and inverter manufacturers directly for product warranty questions.