Freedom Forever Complaints in New Jersey — What Homeowners Report (2026)
New Jersey Freedom Forever customers report hidden dealer fees, systems that don't deliver promised JCP&L and PSE&G bill reductions, and post-installation service failures. Here's what NJ law gives you.
Quick answer
Freedom Forever complaints in New Jersey most commonly involve undisclosed dealer fees that inflate GoodLeap loan balances by thousands of dollars, systems that fail to deliver promised reductions on JCP&L, PSE&G, and Atlantic City Electric bills, and high-pressure door-to-door sales throughout the state. New Jersey homeowners have strong protections under the New Jersey Consumer Fraud Act, which allows triple damages and mandatory attorney's fees.
New Jersey has some of the highest electricity rates in the country, making it fertile ground for solar sales. But it's also fertile ground for the problems that follow aggressive solar sales — and Freedom Forever has generated a significant volume of New Jersey consumer complaints. NJ homeowners who financed Freedom Forever systems through GoodLeap are particularly reporting a dealer fee problem that's inflating their loan balances by tens of thousands of dollars. Here's what New Jersey law gives you.
The Dealer Fee Problem in New Jersey
New Jersey homeowners who financed Freedom Forever systems through GoodLeap or Mosaic are reporting a consistent pattern: their loan balance is $10,000–$25,000 higher than the quoted system cost. This difference — the dealer fee — is collected by Freedom Forever from the lender at funding and is rarely, if ever, disclosed to the homeowner at signing. New Jersey has specific consumer lending disclosure requirements, and the New Jersey Division of Consumer Affairs has been scrutinizing solar lending practices.
The New Jersey Consumer Fraud Act (CFA) is particularly important here: its prohibition on unconscionable commercial practices can apply to undisclosed dealer fees in solar financing transactions. New Jersey courts have been receptive to CFA claims in solar cases, and the CFA's triple damages provision makes these cases viable for contingency-fee consumer attorneys.
What New Jersey Homeowners Are Reporting
Beyond dealer fees, NJ Freedom Forever complaints involve savings projections that don't materialize on JCP&L, PSE&G, or Atlantic City Electric bills. New Jersey's solar incentives — including net metering and the TREC (Transition Renewable Energy Certificates) program — can make savings projections look attractive, but sales reps sometimes use projections that assume higher TREC values or net metering credits than homeowners actually receive. Post-installation, customer service becomes difficult to reach, warranty claims go unresolved, and billing disputes with both Freedom Forever and the lender often leave homeowners stuck in the middle.
See the New Jersey solar consumer rights guide and more about solar loan dealer fee problems.
Your Rights Under the New Jersey Consumer Fraud Act
The New Jersey CFA is one of the strongest consumer protection statutes in the country. It prohibits unconscionable commercial practices, deception, and misrepresentation in connection with consumer transactions. CFA violations allow recovery of actual damages automatically trebled — meaning you get triple your actual damages — plus mandatory attorney's fees for the homeowner if they prevail. This makes NJ solar cases among the most powerful consumer claims in the Northeast, and many New Jersey consumer attorneys take these cases on contingency.
File complaints with the New Jersey Division of Consumer Affairs (njconsumeraffairs.gov), the New Jersey AG, the BBB, and the CFPB. See how to cancel a solar contract in New Jersey.
What to Do Next
NJ CFA cases with automatic triple damages are the most powerful solar consumer claims in the Northeast. If you were misled by Freedom Forever in New Jersey, act now — get a free contract review at breakyoursolarcontract.com before the CFA statute of limitations runs on your claims.
Need help reviewing a solar contract?
Use our free contract health check to organize your concerns and learn what documentation may matter.
Frequently asked questions
What are the most common Freedom Forever complaints in New Jersey?
NJ Freedom Forever complaints most commonly involve undisclosed dealer fees on GoodLeap loans, systems not delivering promised JCP&L/PSE&G bill reductions, and post-installation customer service failures.
What is the New Jersey Consumer Fraud Act?
The NJ CFA prohibits unconscionable practices, deception, and misrepresentation in consumer transactions. CFA violations automatically triple actual damages and require the losing party to pay the winning homeowner's attorney's fees.
Can I cancel my Freedom Forever contract in New Jersey?
New Jersey's 3-day right to cancel applies to door-to-door contracts. After that, NJ CFA claims based on dealer fee non-disclosure or savings misrepresentation may apply, with automatic triple damages.
What is a dealer fee on my Freedom Forever GoodLeap loan?
A dealer fee is added to your loan principal by Freedom Forever without clear disclosure. Compare your quoted system cost to your actual loan balance — the difference is typically the dealer fee.
How do I file a complaint against Freedom Forever in New Jersey?
File with the NJ Division of Consumer Affairs at njconsumeraffairs.gov, the NJ AG, the BBB, and the CFPB. Document all loan documents and correspondence before filing.
What are New Jersey's solar incentives and how do they affect my case?
NJ has net metering and TREC (Transition Renewable Energy Certificates). If your savings projections assumed TREC values or net metering credits that don't match reality, that discrepancy may support a misrepresentation claim.