Freedom Forever New York complaints center on systems that are installed but never receive Permission to Operate — leaving homeowners making loan payments on inactive systems for months. Additional complaints include production guarantees not honored and sales reps who misrepresented NYSERDA incentive benefits. File with the NY AG at ag.ny.gov and the NY contractor licensing board.
Freedom Forever Comes to New York
Freedom Forever expanded into the New York market through aggressive door-to-door canvassing, particularly on Long Island and in the Hudson Valley. The company brought with it the same complaint patterns that follow it in every state: systems physically installed but sitting inactive while homeowners wait months for Permission to Operate, production guarantees that exist on paper but are never honored in practice, and post-sale customer service that disappears.
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The PTO Problem
Permission to Operate is the utility approval required before a solar system can legally send electricity to the grid. In New York, where PSEG Long Island and Con Edison have their own interconnection processes, PTO delays can stretch from weeks to months. Freedom Forever's most consistent New York complaint pattern is leaving homeowners in limbo during this process — making loan payments on a system that generates nothing — while providing minimal communication about what is happening or when activation will occur.
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Get My Free Case Review →NYSERDA Incentives: What Freedom Forever Reps Often Leave Out
New York's NY-Sun incentive program and 25% state tax credit are significant. On a leased system, these incentives belong to Freedom Forever, not the homeowner. Some New York homeowners report that sales reps included the value of these incentives in savings calculations without clearly disclosing that on a loan, the homeowner receives the tax credit — but on a lease or PPA, they do not. This distinction matters enormously and was frequently glossed over.
Your New York Rights
NY General Business Law 396-aa gives you 3 business days to cancel after an in-home solicitation. The NY Consumer Protection Act and Executive Law section 63(12) give the AG broad authority to pursue deceptive solar sales practices. File with the NY AG at ag.ny.gov and NYSDPS at dps.ny.gov for interconnection and activation delays.
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