Momentum Solar Complaints — What Homeowners Report (2026)
Momentum Solar has accumulated thousands of BBB complaints for high-pressure sales, misleading projections, and post-installation service failures. Here's what homeowners report and what you can do.
Quick answer
Momentum Solar complaints most commonly involve high-pressure door-to-door sales tactics, systems that fail to deliver promised electricity savings, long installation delays, and post-installation customer service failures including ignored warranty claims and unresponsive support. Homeowners who were misled during the Momentum Solar sales process have remedies under state consumer protection laws including the 3-day right to cancel door-to-door contracts.
Momentum Solar is one of the largest independent residential solar companies in the country, operating primarily in New Jersey, New York, Connecticut, Pennsylvania, Florida, Texas, and California. Despite its growth, Momentum Solar has accumulated thousands of BBB complaints from homeowners who say the company's promises at the door didn't match the reality of their solar experience. Here's what Momentum Solar customers are reporting and what you can do about it.
What Momentum Solar Customers Are Reporting
Momentum Solar complaints cluster around four areas. First, savings misrepresentation is the most common: Momentum Solar sales reps are trained to project dramatic electric bill reductions, often promising bills near zero, using production estimates that assume optimal conditions and utility rate projections that may not reflect current rates. Homeowners who signed based on these projections frequently find their actual savings far below what was presented.
Second, installation delays. Momentum Solar homeowners in New Jersey, New York, and Connecticut report waiting 6 to 12 months between contract signing and actual installation — during which they are locked into the contract. Third, post-installation support failures: warranty claims go unanswered, monitoring systems stop functioning, and customer service representatives are difficult to reach or fail to follow up. Fourth, dealer fee problems: Momentum Solar customers who financed through GoodLeap or Mosaic report discovering loan balances significantly higher than the quoted system cost.
Momentum Solar's BBB Record
Momentum Solar has maintained one of the highest BBB complaint volumes in the residential solar industry, with hundreds of complaints filed across its operating states. Common complaint themes in BBB records include: "promised my bill would be $0," "sales rep lied about the federal tax credit," "installation damaged my roof," "impossible to reach anyone after installation," and "loan amount was much higher than quoted price." The pattern is consistent across states and years.
Your Legal Rights Against Momentum Solar
Your specific legal rights depend on your state. All states have a 3-day right to cancel door-to-door contracts — if Momentum Solar failed to provide proper written notice of this right, your cancellation window may extend. Beyond rescission, state consumer protection laws provide remedies: New Jersey's Consumer Fraud Act allows triple damages, New York's General Business Law provides similar protections, and states like Texas and North Carolina have DTPA and UDTPA provisions that allow treble damages for willful violations.
If your loan with GoodLeap or Mosaic included undisclosed dealer fees, you may have claims against both Momentum Solar and the lender under state lending disclosure laws. The CFPB has been actively scrutinizing solar loan disclosure practices. Learn more about solar loan problems and dealer fees.
How to Build Your Momentum Solar Case
Document every promise made during the sales process now. Compare your utility bills before and after installation. Pull your loan documents and check the total loan amount against the quoted system cost. Screenshot your monitoring data showing actual vs. projected production. File complaints with your state AG, the BBB, the CFPB, and state contractor licensing boards. See how to cancel a solar contract after signing in your state.
What to Do Next
Momentum Solar cases involving sales misrepresentation and undisclosed dealer fees are among the most actionable solar complaints. Get your contract reviewed at breakyoursolarcontract.com to identify exactly what remedies your state law provides.
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Frequently asked questions
What are the most common Momentum Solar complaints?
Momentum Solar complaints most commonly involve misleading savings promises, long installation delays, post-installation customer service failures, and undisclosed dealer fees on GoodLeap and Mosaic loans.
Can I cancel my Momentum Solar contract?
The 3-day rescission right applies to all states for door-to-door contracts. After that, state consumer protection laws — NJ Consumer Fraud Act, NY GBL, TX DTPA, etc. — provide remedies for misrepresentation.
What states does Momentum Solar operate in?
Momentum Solar operates primarily in New Jersey, New York, Connecticut, Pennsylvania, Florida, Texas, and California.
Does Momentum Solar have a production guarantee?
Momentum Solar marketing often references production guarantees, but the terms, conditions, and claim notification requirements vary by contract. Read the guarantee section of your specific contract carefully.
How do I file a complaint against Momentum Solar?
File with your state AG consumer protection division, the BBB, the CFPB for loan issues, and your state contractor licensing board. Document everything in writing before filing.
My Momentum Solar system isn't producing what was promised. What can I do?
Document actual vs. projected production monthly, notify Momentum Solar in writing of any production guarantee shortfalls, and consult a consumer protection attorney about a misrepresentation claim.