When a solar company stops responding after you sign, your most effective tool is not more phone calls — it is simultaneous regulatory complaints to your state contractor licensing board, your state AG consumer protection office, and the BBB. Companies that ignore customers for weeks respond to regulatory inquiries within days. Send a formal written demand letter simultaneously, establishing a 30-day deadline for response before you exercise legal remedies.
The Switch Flips the Moment You Sign
It is one of the most consistent solar complaint patterns in the country, documented across tens of thousands of BBB complaints and state AG filings: the sales team was incredibly responsive. They called back within the hour. They showed up at your door. They answered every question. They were there the day you signed.
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- Contract fully canceled — no more payments. You keep the equipment and can hire any contractor to service a system that should last 25+ years, completely free and clear.
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The day after you signed, it changed. Calls go to voicemail. Emails sit unanswered for days. The customer service line puts you on hold for an hour. The rep who sold you the system has moved on to the next prospect. You are now in the service queue, and the service queue is a very different place from the sales floor.
Here is how to force a response.
Stop Making Phone Calls. Start Creating Paper Trails.
Every phone call you make is evidence that helps you but disappears. Every email you send is evidence that helps you and stays forever. Switch entirely to written communication. Email customer service. Email the company's official corporate address if you can find it. CC your state AG and BBB complaint numbers. The moment a company knows you are documenting everything in writing, the dynamic shifts.
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A 15–20 minute expert case review covers every legal angle available to you — bankruptcy grounds, consumer fraud claims, material breach, dealer fee fraud, and more. Most homeowners qualify for full cancellation or a significant reduction.
Get My Free Case Review →File Regulatory Complaints Simultaneously
This is the single most effective action most homeowners never take: filing with your state contractor licensing board and state AG at the same time, on the same day. These filings require companies to respond formally and in writing, usually within 15 to 30 days. A regulatory complaint is not a phone call that can be ignored. It is a formal record that has consequences if not addressed.
Find your state's contractor licensing board — CSLB in California, TDLR in Texas, DBPR in Florida, ROC in Arizona — and file online. Then file with your state AG consumer protection office. Then file with the BBB. Do all three on the same day.
Send a Formal Demand Letter
A formal demand letter is not a complaint email. It is a written document stating: the specific failures by the company, the specific remedy you are requesting, a deadline of 30 days, and a statement that you will pursue all available legal remedies if they do not respond. In many states this demand letter is a required precursor to consumer protection lawsuits. It also signals that you know your rights — and companies take it seriously when a customer does.
What If They Are Out of Business?
If your solar company has gone out of business, see your state's contractor licensing board for bonding information — most require solar contractors to post a surety bond that can be claimed for unresolved consumer complaints. Also contact your solar equipment manufacturer directly about warranty service, as panel and inverter warranties typically survive installer closure.
Get Help
If your solar company has ghosted you and your system needs repair, you have options beyond waiting. Get a free contract review at breakyoursolarcontract.com.
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Our experts review your contract against 14+ legal grounds — bankruptcy clauses, dealer fee fraud, consumer protection statutes, material breach, and more.
✅ Outcome 1: Contract fully canceled — keep equipment, zero payments, free system for 25+ years
✅ Outcome 2: Contract reduced 30–60% — dramatically lower monthly payments
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