Sunrun Complaints in Colorado — What Homeowners Report (2026)
Colorado Sunrun customers report hail damage complications, lease traps, and systems that underperform in Denver's variable climate. Here's what Colorado law gives you.
Quick answer
Sunrun complaints in Colorado most commonly involve hail damage to solar panels and disputes over repair responsibility, lease agreements that complicate home sales in Colorado's competitive real estate markets, and systems that underperform savings projections. Colorado homeowners have a 3-day right to cancel door-to-door contracts and remedies under the Colorado Consumer Protection Act if they were misled during the sales process.
Colorado's combination of abundant sunshine and violent hailstorms creates a unique solar environment — and a unique set of consumer complaints. Denver, Colorado Springs, Fort Collins, and Boulder homeowners who signed Sunrun leases and PPAs are dealing with lease complications in Colorado's competitive real estate market, hail damage disputes, and savings shortfalls caused by Colorado's variable weather. Here's what Colorado law gives you.
Colorado's Unique Solar Problem: Hail
Colorado is one of the most hail-prone states in the country, and the Front Range — from Fort Collins through Denver to Colorado Springs — is part of the nation's "hail alley." Solar panels are generally designed to withstand standard hailstorms, but Colorado's large-hail events can damage panels in ways that aren't immediately apparent. When Colorado Sunrun customers file hail damage claims, the question of responsibility becomes contentious: Sunrun's lease documents specify what the homeowner's responsibilities are regarding panel damage, and some homeowners discover their homeowner's insurance and Sunrun's warranty interact in unexpected ways.
Sunrun lease agreements typically specify that the leased panels are Sunrun's property — meaning Sunrun, not the homeowner, is responsible for maintaining and repairing them. But some Sunrun contracts have provisions that complicate damage claims. Homeowners who experienced reduced production after a hailstorm and didn't get quick repair response from Sunrun have pursued claims under Colorado consumer protection law. See the guide on what to do when solar panels aren't working.
Lease Complications in Colorado Real Estate
Colorado's competitive real estate markets — Denver metro, Boulder, Fort Collins — create significant friction for homeowners trying to sell with Sunrun leases. Buyers who won't assume the lease, FHA buyers who can't, and buyout costs of $15,000–$30,000 are common complications. This is especially acute in newer suburban communities where many neighbors also have Sunrun leases, meaning buyers may have specific awareness of and opinions about the agreements. Learn more about selling a house with a solar lease.
Your Legal Rights in Colorado
Colorado's Consumer Protection Act (CCPA) prohibits deceptive trade practices, including false representations about contract terms, system performance, and the ease of exiting agreements. The CCPA allows recovery of actual damages plus attorney's fees. Colorado's AG Consumer Protection Section (coag.gov) actively investigates solar company complaints. The 3-day right to cancel door-to-door contracts applies in Colorado under state law and the FTC Cooling-Off Rule.
File with the Colorado AG at coag.gov, the Colorado PUC for utility-related issues, the BBB, and the CFPB. See the complete guide on canceling a solar contract in Colorado.
What to Do Next
Whether you're dealing with hail damage, a lease complication, or savings shortfalls on your Xcel Energy bill, get a free review at breakyoursolarcontract.com to identify your Colorado CCPA options.
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Frequently asked questions
What are the most common Sunrun complaints in Colorado?
Colorado Sunrun complaints most commonly involve hail damage disputes, lease complications in Denver and Boulder real estate markets, savings shortfalls on Xcel Energy bills, and slow warranty claim response.
Is Sunrun responsible for hail damage to my leased panels in Colorado?
Under most Sunrun lease agreements, Sunrun owns the panels and is responsible for maintenance and repair, including hail damage. Review your specific lease language and notify Sunrun in writing immediately after any hailstorm event.
Can I cancel my Sunrun lease in Colorado?
The FTC Cooling-Off Rule and Colorado law give 3 business days to cancel door-to-door contracts. After that, Colorado Consumer Protection Act claims for misrepresentation may apply.
How does a Sunrun lease affect selling my Colorado home?
Sunrun leases must transfer to buyers or be bought out ($15,000-$30,000 typical). In competitive Denver and Boulder markets, buyers unwilling to assume solar leases — particularly FHA buyers — can complicate closings.
How do I file a Sunrun complaint in Colorado?
File with the Colorado AG at coag.gov, the Colorado PUC for utility issues, the BBB, and the CFPB for financing complaints.
Does Colorado have good consumer protection for solar?
Yes. Colorado's Consumer Protection Act prohibits deceptive trade practices and allows recovery of actual damages plus attorney's fees. The Colorado AG actively pursues solar company violations.