Sunrun Complaints in Florida — What Homeowners Report (2026)
Florida Sunrun customers are reporting roof damage, systems that stopped working during hurricane season, and a company that is nearly impossible to reach for repairs. Here is what homeowners say and what Florida law gives you.
Quick answer
Florida Sunrun customers report roof leaks discovered months after installation, systems that go offline for weeks with no proactive notification, and customer service wait times exceeding 90 minutes. Florida law gives homeowners a 3-day right to cancel door-to-door contracts and the Florida DUVTPA provides strong remedies for deceptive sales practices including up to triple damages.
Sunrun in Florida: A State With Unique Risks
Florida is one of Sunrun's largest markets — the Sunshine State seems like a natural fit for solar. But Florida homeowners face unique risks that make Sunrun complaints here particularly severe: hurricane-force winds, intense summer heat that stresses systems, and the high stakes of roof damage in a state where homeowners insurance is already difficult and expensive.
SolarComplaints.co reviewed BBB filings, consumer forums, and direct accounts from Florida Sunrun customers. The complaints reveal a pattern that goes beyond the national issues — Florida-specific problems are making a difficult situation even worse.
Florida-Specific Sunrun Complaint Patterns
1. Roof Damage and Leak Liability
Florida's intense rain, heat expansion cycles, and hurricane season create enormous stress on solar panel roof penetrations. Florida Sunrun customers report discovering roof leaks months or even years after installation, with Sunrun attempting to attribute the damage to weather events rather than installation defects.
One homeowner reported finding a wet spot in their ceiling in December 2025 — directly beneath their solar panels. A Sunrun contractor confirmed the leaks were associated with the installation mounting brackets, identifying seven or more leak points. Despite this confirmation, repairs were delayed for weeks with minimal communication from the company.
In Florida, if solar installation causes roof damage, the installing contractor is liable under Florida's construction defect statutes. If Sunrun refuses to repair, you may have a claim under Chapter 558 of the Florida Statutes.
2. Systems Down During Peak Production Months
Multiple Florida customers report a consistent pattern: systems fail during the hottest months — exactly when production should be highest and when the utility bill impact is greatest. Sunrun offers no proactive monitoring alerts, so homeowners often discover the failure only when they get a massive electric bill.
One customer documented four separate system failures in less than two years, each requiring weeks of badgering to get a technician dispatched. During each outage, Sunrun refused to pause billing while the system was down.
3. The Double Bill Nightmare
Florida Sunrun customers report one of the most common complaints in the national dataset: paying both the Sunrun monthly lease payment AND a full FPL, Duke Energy, or TECO bill. The solar system that was supposed to eliminate or dramatically reduce the utility bill has done neither — and the lease payment continues regardless.
Under the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), if a sales rep represented that your electric bill would be eliminated or dramatically reduced and it has not been, you may have a FDUTPA claim.
4. Hurricane Preparedness — The Question Sunrun Will Not Answer
Florida homeowners frequently ask: what happens to my solar system if a hurricane damages it? Sunrun's lease agreement places the burden of insurance on the homeowner — you are responsible for insuring the equipment on your roof. But Sunrun's panels can affect your homeowners insurance premiums and coverage availability, particularly as Florida's insurance market has become increasingly stressed.
Florida Consumer Protections
3-Day Right to Cancel
Florida Statutes § 501.021 gives you 3 business days to cancel any contract signed in your home following an in-home solicitation. Send written cancellation by certified mail. If the sales rep did not provide you with a Notice of Cancellation form, your right may extend beyond 3 days.
Florida DUVTPA
The Florida Deceptive and Unfair Trade Practices Act is a powerful tool for solar homeowners. False claims about savings, zero electric bills, government programs, or system performance are actionable. Remedies include actual damages, attorney fees, and in egregious cases, additional relief. File at myfloridalegal.com.
Florida DBPR Contractor Complaints
Solar contractors must be licensed by the Florida Department of Business and Professional Regulation (DBPR). File contractor complaints at myfloridalicense.com/dbpr. License violations can result in fines, suspension, and revocation.
CFPB for Financing Issues
For billing disputes, incorrect charges, or loan issues related to your Sunrun system, file with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint.
How to Cancel a Sunrun Contract in Florida
- Within 3 business days: Send written cancellation by certified mail immediately — no reason required.
- System not performing: Document production shortfalls vs. promises. This may be material breach and/or a FDUTPA violation.
- Roof damage caused by installation: Send a Chapter 558 notice of construction defect. This is a required step before litigation in Florida and preserves your rights.
- Selling your home: Begin lease transfer discussions with Sunrun 60-90 days before closing.
Take Action Now
Florida's strong consumer protection framework gives you real tools. But deadlines matter — statutes of limitations run, and evidence gets stale. Document everything now, file your complaints, and get a free contract review to understand exactly what you signed and where you have leverage.
Need help reviewing a solar contract?
Use our free contract health check to organize your concerns and learn what documentation may matter.
Frequently asked questions
Does Sunrun cover hurricane damage to solar panels in Florida?
Sunrun's lease agreement typically requires homeowners to insure the solar equipment through their homeowners insurance policy. Sunrun's responsibility for hurricane damage is limited — you are largely responsible for the equipment on your roof even though Sunrun owns it. Review your lease and your homeowners policy carefully.
How do I cancel a Sunrun contract in Florida?
Florida law gives you 3 business days to cancel a contract signed after an in-home solicitation. After that, cancellation depends on contract terms and whether Sunrun breached the agreement. Florida's DUVTPA also provides remedies for deceptive sales practices. Get a free contract review to understand your specific options.
What if my Sunrun system stopped working and I am still paying?
Document every day of non-production and send Sunrun a written demand to repair the system. If they refuse or delay, this is likely a material breach of contract. You may also have a FDUTPA claim if the non-performance reflects a pattern of deceptive practices.
Can Sunrun installation cause roof damage in Florida?
Yes. Improper sealing of roof penetrations for solar panel mounting is a documented cause of roof leaks. If you have a leak and solar panels, have an independent inspector assess whether the installation is the cause. Florida construction defect law (Chapter 558) provides a process for pursuing claims against installers.
Who regulates Sunrun in Florida?
Sunrun must be licensed by the Florida Department of Business and Professional Regulation (DBPR). The Florida AG enforces the FDUTPA. For financing complaints, the CFPB has jurisdiction. You can file with all three simultaneously.
Is Sunrun still selling solar in Florida in 2026?
Yes, Sunrun continues to actively market and install solar in Florida. Despite the high volume of complaints, the company remains operational in the state.