Sunrun Complaints in Maryland — What Homeowners Report (2026)
Maryland Sunrun customers report misleading savings, high-pressure sales in Baltimore and DC suburbs, and lease agreements that trap homeowners. Here's what Maryland law provides.
Quick answer
Sunrun complaints in Maryland most commonly involve lease and PPA agreements that fail to deliver promised electricity savings, aggressive door-to-door sales in Baltimore County, Montgomery County, and Prince George's County, and long-term lease agreements that complicate home sales. Maryland homeowners have a 3-day right to cancel door-to-door contracts and strong remedies under the Maryland Consumer Protection Act.
Sunrun has been one of the most active solar companies in Maryland, running door-to-door sales operations across Baltimore County, Montgomery County, and the DC suburbs. Homeowners who signed Sunrun leases and PPAs across the state are increasingly filing complaints about savings that never materialized and contracts that have proven impossible to exit cleanly. Here's what Maryland Sunrun customers are experiencing and what the law gives them.
What Maryland Homeowners Are Reporting
Sunrun sales reps in Maryland have been particularly aggressive in targeting homeowners with BGE (Baltimore Gas and Electric) and Pepco service, using those utilities' relatively high rates to make solar savings projections look compelling. But Maryland's variable weather — cloudier than southern states and with significant winter production drops — often means actual system output is well below the projections used in the sales pitch.
Maryland homeowners report electric bills that dropped some but not nearly to the levels promised, with the difference being made up by the Sunrun lease or PPA payment. On a PPA structure with annual escalators, Maryland homeowners may find themselves paying more per kilowatt-hour to Sunrun within 5-7 years than they would have paid to BGE or Pepco, which erodes and eventually reverses the financial case for going solar.
The lease complication when selling is a significant issue in Maryland's active real estate markets. Montgomery County and Prince George's County homeowners listing their properties discover that buyers, particularly those using FHA financing, frequently cannot assume the Sunrun lease. Buyout negotiations with Sunrun can cost $20,000 or more and sometimes delay closings.
Your Legal Rights in Maryland
The Maryland Consumer Protection Act (MCPA) is one of the strongest consumer protection statutes in the mid-Atlantic region. It prohibits unfair or deceptive trade practices, including false representations about a product's benefits, performance, or price. If Sunrun misrepresented your expected savings or the system's output, you may have an MCPA claim. The MCPA allows recovery of actual damages, plus attorney's fees for successful claimants — making contingency representation practical.
Maryland also has a Door-to-Door Sales Act that provides a 3-business-day cancellation right for contracts signed at home following an unsolicited sales visit. If you were not provided proper written notice of this right, your cancellation window is extended. Learn more about canceling a solar contract in Maryland.
How to Document Your Maryland Sunrun Case
Pull your BGE, Pepco, or Delmarva Power bills from the year before installation. Compare them to your bills since. If your rep promised your bill would drop to $30 and it's still $140, that comparison is your core financial evidence. Download your Sunrun monitoring data showing actual monthly production, and compare it to the projected production stated in your contract. Document every contact with Sunrun going forward in writing — emails are far more valuable than phone calls.
File with the Maryland AG Consumer Protection Division (oag.state.md.us), the Public Service Commission (PSC) for billing or service issues, the BBB, and the CFPB.
What to Do Next
If your Sunrun system isn't delivering what was promised or you need to exit your lease, get your contract reviewed. A free review at breakyoursolarcontract.com will identify your specific options under Maryland law before you pay an attorney for the same analysis.
Need help reviewing a solar contract?
Use our free contract health check to organize your concerns and learn what documentation may matter.
Frequently asked questions
Can I cancel my Sunrun contract in Maryland?
Maryland's Door-to-Door Sales Act gives you 3 business days to cancel a contract signed at home after an unsolicited sales visit. After that, the Maryland Consumer Protection Act may provide remedies for misrepresentation.
What are the most common Sunrun complaints in Maryland?
Maryland Sunrun complaints most commonly involve systems not delivering promised savings, lease complications when selling homes in Montgomery and Prince George's Counties, high-pressure door-to-door sales, and slow customer service.
What is the Maryland Consumer Protection Act?
The MCPA prohibits unfair and deceptive trade practices including false performance representations. It allows recovery of actual damages plus attorney's fees for successful claimants.
How does a Sunrun lease affect selling my Maryland home?
Sunrun leases must transfer to buyers or be bought out. FHA buyers typically cannot assume solar leases. Buyouts can cost $20,000+, which can complicate closings in Maryland's competitive real estate markets.
How do I file a complaint against Sunrun in Maryland?
File with the Maryland AG at oag.state.md.us, the Public Service Commission for utility issues, the BBB, and the CFPB for financing complaints.
My Sunrun system isn't saving money in Maryland. What are my options?
Document the promises made vs. actual bills, pull your monitoring data, and consult a consumer protection attorney about an MCPA misrepresentation claim. Many Maryland solar attorneys work on contingency.