Sunrun Complaints in Massachusetts — What Homeowners Report (2026)
Massachusetts Sunrun customers report SREC market misrepresentation, aggressive sales, and lease complications in one of the Northeast's most regulated solar markets. Here's what Massachusetts law gives you.
Quick answer
Sunrun complaints in Massachusetts most commonly involve misrepresentation of the state's SREC (Solar Renewable Energy Credit) program and its financial benefits, systems that underperform savings projections in Massachusetts's variable climate, and long-term lease agreements that complicate home sales. Massachusetts homeowners have a 3-day right to cancel door-to-door solar contracts and strong remedies under the Massachusetts Consumer Protection Act, Chapter 93A.
Massachusetts is one of the country's most complex solar markets — with SREC incentives, net metering regulations, and a patchwork of utility territories including Eversource, National Grid, and Unitil. Sunrun has been aggressively targeting Massachusetts homeowners from the Boston suburbs to the South Shore, Cape Cod, and Western Massachusetts. But the complexity of Massachusetts solar incentives has also created fertile ground for misrepresentation, and complaints are rising. Here's what the law provides.
Massachusetts SREC Misrepresentation
Massachusetts's Solar Renewable Energy Credit (SREC) program — and its successor SMART (Solar Massachusetts Renewable Target) program — provide financial incentives to solar homeowners that vary significantly based on program block, system size, and utility territory. Sunrun sales reps in Massachusetts have been accused of overstating the value of these incentives, using SREC or SMART values that don't reflect current block availability, or failing to explain that these incentive programs are time-limited and subject to change. If your savings projections included SREC or SMART income that hasn't materialized at the projected level, that may support a misrepresentation claim.
Massachusetts net metering rules have also been contested — certain utilities have caps on net metering capacity that could affect your ability to receive full export credits. Sales reps who didn't disclose your utility's net metering cap status were providing an incomplete financial picture.
What Massachusetts Homeowners Are Reporting
Beyond SREC issues, Massachusetts Sunrun complaints involve savings that fell short on Eversource and National Grid bills, lease complications in Massachusetts's competitive real estate markets (particularly MetroWest, the North Shore, and South Shore communities), and post-installation service delays. Massachusetts's older housing stock also means more complications at installation — roof issues, electrical panel upgrades, and permitting delays that affect timelines.
Massachusetts homeowners trying to sell with Sunrun leases report that buyers in competitive markets are often unwilling to assume the lease, requiring buyouts that typically run $15,000–$30,000. See the guide on selling a house with a solar lease.
Massachusetts Chapter 93A — Your Most Powerful Tool
Massachusetts General Laws Chapter 93A is one of the strongest consumer protection statutes in the country. It prohibits unfair and deceptive acts in commerce. For willful or knowing violations, 93A allows double or triple damages plus mandatory attorney's fees. The Massachusetts AG (mass.gov/ago) actively investigates solar company complaints and has taken action against solar companies operating in the state. Massachusetts also has a 3-day right to cancel door-to-door contracts.
File with the Massachusetts AG at mass.gov/ago, the DPU (Department of Public Utilities) for utility-related issues, the BBB, and the CFPB. See how to cancel a solar contract in Massachusetts.
What to Do Next
Massachusetts Chapter 93A cases with potential triple damages are among the most powerful solar consumer claims in the Northeast. Get a free review at breakyoursolarcontract.com to identify your specific options.
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Frequently asked questions
What is the SREC/SMART program and how does it affect Massachusetts solar?
Massachusetts's SREC and SMART programs provide incentive payments to solar homeowners that vary by program block and utility. If sales projections included SREC/SMART income that didn't materialize as projected, that may support a misrepresentation claim.
Can I cancel my Sunrun lease in Massachusetts?
Massachusetts's 3-day right to cancel applies to door-to-door contracts. After that, Chapter 93A misrepresentation claims — including potential double or triple damages — may apply.
What is Massachusetts Chapter 93A?
Chapter 93A prohibits unfair and deceptive acts in commerce. For willful violations, it allows double or triple damages plus mandatory attorney's fees, making MA solar cases among the most powerful consumer claims in the Northeast.
What are the most common Sunrun complaints in Massachusetts?
MA Sunrun complaints most commonly involve SREC/SMART program misrepresentation, Eversource/National Grid savings shortfalls, net metering cap issues, and lease complications when selling suburban homes.
How do I file a solar complaint in Massachusetts?
File with the Massachusetts AG at mass.gov/ago, the DPU for utility issues, the BBB, and the CFPB.
How does Massachusetts net metering work?
Massachusetts net metering credits excess solar production against your utility bill. However, some utilities have net metering capacity caps that limit new participants. If you weren't informed about your utility's cap status, that may be relevant to a misrepresentation claim.