Sunrun Complaints in New Jersey — What Homeowners Report (2026)
New Jersey is one of the most solar-dense states in the country and Sunrun is its largest installer. The complaints are proportional. Here is what NJ homeowners report about Sunrun in 2026 and what New Jersey law gives you.
Quick answer
New Jersey Sunrun customers report billing errors related to SREC (Solar Renewable Energy Certificate) credits that were promised but not delivered, systems that stopped working for extended periods with poor service response, and lease escalator clauses that were not disclosed at signing. New Jersey's Consumer Fraud Act is one of the most consumer-friendly in the country, allowing triple damages and mandatory attorney fees for proven violations.
New Jersey Solar — Big Market, Big Complaints
New Jersey consistently ranks in the top 5 states for residential solar adoption. Aggressive state incentives, high electricity rates, and dense suburban population make NJ a prime solar market. They also make it a prime market for aggressive sales tactics and inflated promises — particularly around New Jersey's SREC program, which has been significantly restructured in recent years.
The SREC Misrepresentation Problem
New Jersey's Solar Renewable Energy Certificate program pays solar homeowners for the clean energy their systems generate. Sunrun sales reps in New Jersey routinely incorporated SREC income into savings projections without adequately disclosing that SREC values fluctuate dramatically with market conditions. Homeowners who signed based on SREC projections from 2019 or 2020 may be receiving a fraction of the projected income — and their total economic case for solar has collapsed.
New Jersey transitioned from the SREC program to the Successor Solar Incentive (SuSI) program, further complicating the picture for homeowners who signed under the old regime. If your rep used SREC projections without disclosing that program structure could change, this may be an actionable material omission under the NJ Consumer Fraud Act.
Top NJ Sunrun Complaint Patterns
Beyond SREC issues, New Jersey Sunrun customers report the same core patterns: systems that go offline for months with no proactive notification, roof damage from installation in NJ's freeze-thaw climate, billing errors where the SREC credits are not applied correctly, and the 25-year lease escalator that was never clearly explained. NJ homeowners with older systems also report that the lease buyout figures have not decreased as expected — in some cases actually increasing — as the lease structure front-loads costs.
New Jersey Consumer Rights
The New Jersey Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.) is one of the strongest consumer protection statutes in the country. It provides for triple damages, mandatory attorney fees for successful plaintiffs, and covers a broad range of deceptive and unconscionable commercial practices. File complaints with the NJ Division of Consumer Affairs at njconsumeraffairs.gov. Solar contractors must also be licensed by the NJ Division of Consumer Affairs — this is your lever for installation defect complaints.
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Frequently asked questions
What are the most common Sunrun complaints in New Jersey?
SREC income misrepresentation, systems offline for months with poor service response, roof damage in freeze-thaw climate, billing errors where incentive credits are not applied, and undisclosed 25-year lease escalator clauses.
What is the NJ Consumer Fraud Act and how does it help solar homeowners?
N.J.S.A. 56:8-1 provides triple damages and mandatory attorney fees for proven consumer fraud violations. Deceptive solar sales claims including SREC misrepresentation and undisclosed escalators may be actionable. File with the NJ Division of Consumer Affairs at njconsumeraffairs.gov.
What happened to New Jersey SRECs and how were they misrepresented?
NJ transitioned from the SREC program to the SuSI program. Sales reps who used SREC income projections without disclosing market volatility or program change risk may have made material omissions under the NJ Consumer Fraud Act.
How do I cancel a Sunrun contract in New Jersey?
3 business days after in-home signing under the FTC Cooling-Off Rule. After that, file with the NJ Division of Consumer Affairs and consult a consumer attorney about NJ Consumer Fraud Act claims. The NJ CFA is one of the most favorable consumer protection statutes in the country.
Who regulates solar contractors in New Jersey?
The NJ Division of Consumer Affairs at njconsumeraffairs.gov handles both consumer fraud complaints and contractor licensing. File complaints for installation defects and deceptive sales in the same place.
Does New Jersey freeze-thaw climate affect solar installations?
Yes. NJ's winter freeze-thaw cycles stress roof penetration seals more than warmer climates. Sunrun installations that were adequately sealed at time of installation can develop leaks as seals expand and contract through NJ winters. Get an independent roofing inspector to document cause of any leaks.