Sunrun Complaints in New York — What Homeowners Report (2026)
New York Sunrun customers report aggressive Long Island and Westchester sales, misleading savings projections, and lease complications in one of the country's most competitive real estate markets.
Quick answer
Sunrun complaints in New York most commonly involve misleading savings projections for Long Island and Westchester homeowners, high-pressure door-to-door sales operations, and long-term lease agreements that complicate home sales in New York's competitive real estate markets. New York homeowners have strong protections under General Business Law Section 349, which prohibits deceptive acts and practices in consumer transactions.
New York State — particularly Long Island, Westchester County, and suburban New York City communities — has been one of Sunrun's most active markets. PSEG Long Island's high rates and New York's strong solar incentives make the pitch compelling. But a significant number of New York homeowners who signed Sunrun leases and PPAs are reporting that their savings fell short, their lease creates home-sale complications, and their service issues go unresolved. Here's what New York law gives you.
What New York Sunrun Customers Are Reporting
Sunrun complaints from Long Island homeowners frequently involve the gap between projected and actual PSEG Long Island bill reductions. Sales reps targeting Nassau and Suffolk County homeowners have used optimistic production estimates and PSEG rate projections to produce impressive savings numbers — numbers that often don't account for Long Island's variable weather, shading issues on older homes with mature trees, or the specific net metering rules under PSEG Long Island's service territory.
Westchester and Hudson Valley homeowners report similar issues. New York City boroughs have also seen Sunrun sales activity, where rooftop solar is complicated by building types, condo and co-op restrictions, and shading from adjacent buildings — factors that thorough sales processes should account for but often don't.
The lease complication in New York's real estate market is particularly acute. New York City area home prices make the Sunrun buyout cost — typically $15,000–$35,000 — a smaller percentage of home value than in other markets, but finding buyers willing to assume a 15-20 year lease is still consistently difficult, especially for buyers using FHA financing. See what to expect when selling a house with a solar lease.
Your Legal Rights Under New York Law
New York General Business Law Section 349 (GBL 349) prohibits deceptive acts and practices in consumer transactions. It's a powerful statute — individual consumers can sue directly for deceptive practices, and courts have found solar companies liable under GBL 349 for sales rep misrepresentations about savings and system performance. GBL 349 allows recovery of actual damages (minimum $50), up to three times damages for willful violations, and attorney's fees.
New York also has a Door-to-Door Sales Protection Act providing a 3-business-day cancellation right for home solicitation contracts. If Sunrun failed to provide proper written notice of this right, your cancellation window extends. See the New York solar consumer rights guide for more detail. Learn how to cancel a solar contract after signing in New York.
What to Do Next
Document your PSEG Long Island or Con Edison bills before and after installation, pull your monitoring data, and get your contract reviewed. New York GBL 349 cases with potential triple damages are among the most powerful solar consumer claims in the Northeast. Get a free review at breakyoursolarcontract.com to identify your specific options.
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Frequently asked questions
Can I cancel my Sunrun solar lease in New York?
New York's Door-to-Door Sales Protection Act gives 3 business days to cancel home solicitation contracts. After that, GBL Section 349 misrepresentation claims may provide remedies including triple damages and attorney's fees.
What is New York GBL Section 349?
GBL 349 prohibits deceptive acts in consumer transactions. Solar misrepresentation claims allow recovery of actual damages (min $50), up to triple damages for willful violations, and attorney's fees.
What are the most common Sunrun complaints in New York?
New York Sunrun complaints most commonly involve savings shortfalls on PSEG Long Island and Con Edison bills, lease complications in the NYC metro real estate market, and high-pressure door-to-door sales in Nassau, Suffolk, and Westchester Counties.
How does a Sunrun lease affect selling my New York home?
Sunrun leases must transfer to buyers or be bought out ($15,000-$35,000 typical). FHA buyers typically cannot assume solar leases, which complicates sales particularly in Nassau and Suffolk Counties.
How do I file a solar complaint in New York?
File with the New York AG at ag.ny.gov, the Department of Public Service for utility issues, the BBB, and the CFPB for financing complaints.
Which areas of New York have the most solar complaints?
Long Island (Nassau and Suffolk Counties), Westchester County, and New Jersey-adjacent suburbs have the highest solar complaint volumes in New York State, driven by aggressive door-to-door sales operations.