Sunrun Complaints 2026: What Customers Are Really Saying

## Sunrun Complaints 2026: A Deep Dive Into What Customers Are Saying Sunrun is the largest residential solar company in America, with over 900,000 customers. It also has one of the highest complaint volumes in the industry — over 2,800 complaints with the Better Business Bureau alone. Here is what customers are actually experiencing. ## The Top Sunrun Complaint Categories **1. Billing and Payment Issues (Most Common)** Customers report unexpected billing changes, payment processing errors, and difficulty understanding their invoices. Many complain that Sunrun's billing system is opaque and customer service is unable to explain charges. **2. System Performance Problems** Thousands of customers report that their systems are not producing the power that was promised. Monitoring systems go offline. Production reports don't match utility bills. Customer service is slow to respond. **3. Escalator Clause Shock** Sunrun leases typically include 2.9% annual payment increases. Many customers report that they were not clearly informed about this at signing. After 5-10 years, payments have increased significantly. **4. Roof Damage and Leak Issues** Solar installation involves penetrating your roof. Sunrun has received significant complaints about roof leaks, improper installation, and difficulty getting warranty repairs completed. **5. Contract Exit Difficulties** Customers who want to exit their Sunrun contract — due to moving, financial hardship, or dissatisfaction — report that the process is extremely difficult and expensive. ## State Attorney General Actions Against Sunrun Multiple state AGs have taken action related to solar company practices. While Sunrun specifically has not faced major AG enforcement, the broader industry practices it employs have been targeted in several states. ## How to File a Complaint Against Sunrun 1. **BBB:** File at bbb.org — Sunrun typically responds to BBB complaints. 2. **CFPB:** For financing-related issues, file at consumerfinance.gov. 3. **State AG:** File with your state's consumer protection division. 4. **FTC:** File at reportfraud.ftc.gov. ## How to Get Out of a Sunrun Contract Getting out of a Sunrun contract is difficult but not impossible. Your options depend on your specific situation: when you signed, what you were told, and what state you're in. [Get a free Sunrun contract review at BreakYourSolarContract.com](https://breakyoursolarcontract.com).