Sunrun Complaints in Texas — What Homeowners Report (2026)
Texas homeowners are suing Sunrun, filing AG complaints, and fighting to escape 25-year leases. Here is what the BBB, court filings, and real homeowners report about Sunrun solar in Texas — and what you can do if you are trapped in a contract.
Quick answer
Sunrun has thousands of BBB complaints nationwide and Texas homeowners report some of the most serious issues — including systems that produced zero electricity for 10 of the first 12 months, sales reps who misrepresented contracts, and 25-year leases that are nearly impossible to escape. Texas law gives you a 3-day cancellation right under the Deceptive Trade Practices Act, and breach of contract may give you additional grounds to exit.
Overview: Sunrun Solar in Texas
Sunrun is the largest residential solar installer in the United States, operating in 17 states including Texas. With that scale comes a massive volume of complaints — and Texas homeowners are among the most vocal. From Austin to Houston to Dallas, Texans report being misled by door-to-door sales reps, locked into 25-year leases they did not fully understand, and left with systems that simply do not work.
SolarComplaints.co reviewed BBB filings, Justia court records, consumer forum posts, and direct homeowner accounts to compile the most complete picture of Sunrun complaints in Texas available in 2026.
The Connecticut AG Lawsuit — A Warning for Every State
On July 1, 2024, the Connecticut Attorney General filed a lawsuit against Sunrun and its contracted marketing companies, alleging that sales representatives impersonated consumers during confirmation calls, forged signatures, failed to provide contract copies, and failed to disclose charges — causing homeowners to pay for systems that were not yet operational.
While this action is specific to Connecticut, the tactics alleged are not unique to one state. Texas homeowners have reported nearly identical experiences: signing what they thought was a preliminary form, only to discover they had signed the actual binding 25-year lease. One Texas homeowner on Justia reported that a Sunrun rep had them sign a tablet under the pretense of receiving a DocuSign link — and they could not access their contract or billing statements for nearly a year.
Top Sunrun Complaints from Texas Homeowners
1. Zero Solar Production — While Paying Full Price
The most gut-wrenching complaint pattern in Texas: homeowners paying $200+ per month to Sunrun while their system produces zero electricity — and still receiving their full utility bill on top of it. One Texas homeowner documented that for 10 out of the first 12 months of their contract, no solar electricity was produced. Sunrun offered a small financial settlement rather than fixing the system or canceling the contract.
Under the Texas Deceptive Trade Practices Act, a solar company that fails to deliver the promised service — electricity generation — may be in material breach of contract. That gives you grounds to demand cancellation, not just a credit.
2. The Tablet Trick — Contracts Signed Without Full Disclosure
Multiple Texas homeowners report a consistent pattern: a Sunrun sales rep presents a tablet for what appears to be a preliminary signature or confirmation, assuring the homeowner they will receive a full contract link to review. Instead, that tablet signature becomes the binding contract. By the time the homeowner realizes what happened, the 3-day cancellation window has closed.
In one documented Texas case, a Sunrun employee later admitted via text that the original sales rep had lied about what the homeowner was signing. That kind of internal admission is powerful evidence under the DTPA.
3. Roof Damage with No Resolution
Texas homeowners report roof leaks, damaged shingles, and in severe cases, ceiling damage tracing directly to Sunrun panel installation. What makes this worse: Sunrun uses third-party installers, then attempts to deflect warranty responsibility back to those contractors. Homeowners are left in a loop between Sunrun and the subcontractor while their roof continues to deteriorate.
One homeowner reported discovering a leak in December 2025, getting a Sunrun contractor to confirm it was installation-related, and still waiting weeks for actual repairs while communication from their case manager dried up completely.
4. The 25-Year Lease Trap
Sunrun leases run 25 years with annual rate escalators of 2.9% per year. Homeowners who were told their solar payment would replace their electric bill discover they are paying both — and the buyout to exit the lease is structured to grow over time, not shrink. One homeowner calculated that after nearly 4 years of payments, their buyout had increased from $46,000 to over $47,000.
This is not a bug — it is how the lease is designed. The escalator clause is buried in the contract, and many Texas homeowners report that sales reps actively downplayed or never mentioned it.
5. Lien on Your Home — Blocking Sale or Refinance
Sunrun leases are recorded against your property. If you try to sell your home or refinance, the lien must be resolved first — either by transferring the lease to the buyer (who must qualify and agree), buying out the lease, or getting Sunrun to remove the panels. All three options are difficult. Homeowners report Sunrun being unresponsive when they need the lien resolved on a sale timeline, killing deals at closing.
Texas Consumer Protections for Sunrun Customers
The 3-Day Right to Cancel
Under the FTC Cooling-Off Rule (16 CFR 429) and the Texas Business and Commerce Code, you have 3 business days to cancel any contract signed in your home following a door-to-door solicitation. This right must be disclosed in your contract. If it was not, or if the contract is missing a completed Notice of Cancellation, your cancellation window may still be open.
Texas Deceptive Trade Practices Act (DTPA)
The DTPA is one of the strongest consumer protection laws in the country. If a Sunrun rep made false statements about your savings, production guarantees, contract terms, or government incentives, you may have a DTPA claim. Successful DTPA claims can result in up to three times your actual damages. File complaints with the Texas AG at texasattorneygeneral.gov.
CPUC and TDLR
Sunrun must be licensed in Texas. File complaints with the Texas Department of Licensing and Regulation (TDLR) at tdlr.texas.gov. For financing complaints, contact the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov/complaint.
How to Cancel a Sunrun Contract in Texas
- Within 3 days of signing: Send written cancellation by certified mail immediately. Sunrun is required to honor this.
- System not producing power: Document every month of non-production. This is material breach. A consumer attorney can help you demand rescission.
- Deceptive sales: If a rep made promises that are not in your contract — especially verbal promises about zero electric bills — this may support a DTPA claim and contract cancellation.
- Trying to sell your home: Request a lease transfer package from Sunrun immediately. If they are unresponsive, document it. You may need a real estate attorney to pressure resolution.
What to Do Right Now
If you are a Texas homeowner with a Sunrun complaint, do not wait. Every month you delay is another month of payments on a broken promise. Save every email, text, and billing statement. File with the Texas AG and TDLR. And get a free contract review to understand exactly what your contract says and what your options are — because Sunrun is counting on you not knowing.
Need help reviewing a solar contract?
Use our free contract health check to organize your concerns and learn what documentation may matter.
Frequently asked questions
How do I cancel a Sunrun contract in Texas?
Texas homeowners have a 3-business-day right to cancel any contract signed after a door-to-door solicitation. After that window, cancellation depends on your contract terms and whether Sunrun has breached the agreement — for example, by failing to deliver promised electricity production. A consumer attorney or free contract review can clarify your options under the Texas DTPA.
Can Sunrun put a lien on my house in Texas?
Yes. Sunrun leases are recorded as liens against your property in most states including Texas. This can block home sales and refinancing until the lien is resolved — either through lease transfer, buyout, or removal of the panels.
What is the Connecticut AG lawsuit against Sunrun about?
In July 2024, the Connecticut AG sued Sunrun alleging its contracted sales reps forged signatures, impersonated consumers during confirmation calls, and failed to provide contracts — leaving homeowners paying for systems that were not operational. Texas homeowners have reported similar sales tactics.
Is Sunrun still operating in Texas in 2026?
Yes, Sunrun continues to sell and install solar in Texas as of 2026. However, the volume and severity of complaints has not decreased, and the Connecticut AG lawsuit remains active.
What if my Sunrun system never produced electricity?
Zero or near-zero production while you are making monthly lease payments is likely a material breach of contract. Document every month of non-production and contact Sunrun in writing. If they refuse to fix the system or cancel the contract, you may have grounds for a DTPA claim or breach of contract lawsuit in Texas.
Who regulates Sunrun in Texas?
Sunrun is subject to oversight from the Texas Department of Licensing and Regulation (TDLR), the Texas Attorney General under the DTPA, and federal oversight from the FTC and CFPB for financing-related complaints.