Sunrun Damaged My Roof — What to Do and How to Get Paid (2026)
Sunrun installation caused your roof to leak. They are stalling, blaming the weather, or just not responding. Here is the step-by-step playbook specifically for Sunrun roof damage claims — what works, what does not, and how to get paid.
Quick answer
If Sunrun's installation damaged your roof, your strongest path to recovery is: get an independent licensed roofing inspector to document the installation as the cause in writing, send Sunrun a formal 30-day written demand for repair, file with your state contractor licensing board, and file a homeowners insurance claim while your insurer pursues subrogation against Sunrun. Do not accept any credit or settlement offer without understanding what rights you are waiving.
The Sunrun Roof Damage Playbook
Sunrun roof damage complaints follow a consistent pattern: leak discovered, Sunrun contacted, Sunrun sends an inspector who confirms the issue, Sunrun promises repair, weeks pass, communication goes dark, customer calls again, new appointment is promised, missed, rescheduled. Months later the homeowner still has a leaking roof.
Here is what breaks that cycle.
Step 1: Get an Independent Inspector — Not Sunrun's
Do not let Sunrun send their own inspector to assess damage they may have caused. Hire an independent licensed roofing contractor to inspect your roof and provide a written report stating: (1) the cause of the leak, (2) which specific penetration points are compromised, and (3) the scope of repair needed. This written report from a neutral party is your most powerful piece of evidence and it changes the entire negotiation dynamic.
Step 2: Send a Formal Written Demand
Write a letter to Sunrun's legal department (certified mail, return receipt requested). Include: date of installation, date leak was first noticed, the independent inspector's written report, and a demand for complete repair within 30 days. State that if repair is not completed within 30 days you will pursue all available legal remedies. Keep copies of everything.
Step 3: File with Your State Contractor Board
File with your state contractor licensing board immediately — do not wait for Sunrun's 30 days to expire. CSLB in California, TDLR in Texas, ROC in Arizona, DBPR in Florida. Contractor board complaints create a formal investigation record, threaten Sunrun's license, and often produce faster response than demand letters alone.
Step 4: File Your Homeowners Insurance Claim
File a claim with your homeowners insurance for the water damage and any resulting mold remediation. Your insurer will likely pursue Sunrun through subrogation — going after them to recover what the insurer paid you. This costs you nothing and adds substantial pressure. Do this in parallel with your demand letter, not sequentially.
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Frequently asked questions
How do I prove Sunrun damaged my roof?
Get an independent licensed roofing contractor to provide a written report attributing the leak to the solar installation penetration points. This neutral party report is your strongest evidence and changes the negotiation dynamic significantly.
What if Sunrun says the leak is not their fault?
Counter with your independent inspector's written report. Sunrun's denial without credible evidence is not dispositive. File with your state contractor board — they can investigate independently. Do not accept a credit in lieu of repair without understanding what rights you waive.
Can I use homeowners insurance for Sunrun roof damage?
Yes. File a claim for the water damage. Your insurer may then pursue Sunrun through subrogation to recover what they paid you. This is free to you and creates substantial pressure on Sunrun to resolve the damage claim.
Should I accept a Sunrun credit instead of a roof repair?
Only if the credit fully covers the cost of independent repair and you have the independent repair completed before accepting. A credit on your solar account does not fix your roof. Do not sign any settlement or release without a consumer attorney reviewing it first.
How long does Sunrun have to repair my roof?
A reasonable repair timeline is 30 days after formal written demand. If Sunrun misses this deadline, you have grounds to hire an independent contractor to complete the repair and bill Sunrun for the cost. File with your contractor licensing board if the deadline passes without repair.
What if my Sunrun roof damage caused mold?
Document the mold with photos and a professional mold assessment. Include the cost of mold remediation in your demand to Sunrun. If insurance covers remediation, your insurer pursues Sunrun through subrogation. Mold remediation costs belong in your damage claim.