Sunrun vs Freedom Forever — Which Has More Complaints? (2026)

Quick answer

Both Sunrun and Freedom Forever have significant complaint volumes, but Sunrun carries a heavier regulatory burden — including an active Connecticut AG lawsuit filed in 2024 for forged signatures and deceptive sales. Freedom Forever has more Texas-specific issues with not-accredited BBB ratings across all Texas locations. Neither company has a clean record, and homeowners should approach both with extreme caution and insist on a full contract review before signing.

The Comparison Nobody in the Solar Industry Wants You to Read

If you are shopping for solar, you have almost certainly encountered Sunrun and Freedom Forever. They dominate the market, flood Costco kiosks and your neighborhood with door-to-door reps, and spend enormous amounts on advertising. What they do not advertise is their complaint records.

SolarComplaints.co reviewed BBB data, government actions, Trustpilot and consumer forum data, and direct homeowner accounts to give you the comparison the solar industry does not want you to have.

BBB Complaint Volume

Sunrun: Over 4,800 complaints filed with the BBB across all locations. Sunrun holds a B+ rating nationally but has faced formal government action — the Connecticut AG filed suit in July 2024 alleging forged signatures, impersonation of consumers during confirmation calls, and failure to disclose charges.

Freedom Forever: Approximately 1,847 BBB complaints nationwide. Maintains a B+ rating nationally but holds no BBB accreditation at any of its Texas locations — Austin, San Antonio, Dallas, and El Paso are all Not Accredited with complaints on file.

Edge: Sunrun has significantly higher raw complaint volume. Freedom Forever has more localized Texas regulatory concerns.

Government and Legal Actions

Sunrun: Active Connecticut AG lawsuit (filed July 2024) alleging Sunrun's contracted marketing companies forged signatures, impersonated consumers during confirmation calls, and failed to provide contract copies. Four counts of violating the Connecticut Unfair Trade Practices Act. Sunrun disputes responsibility, noting the reps were not employees.

Freedom Forever: No formal AG action filed as of 2026. However, multiple TDLR complaints in Texas and a pattern of not-accredited BBB ratings suggests growing regulatory attention.

Edge: Sunrun carries significantly more regulatory exposure due to active government litigation.

Most Common Complaints: Side by Side

Sunrun complaints: 25-year lease terms misrepresented, annual 2.9% escalator not disclosed, systems producing zero electricity for months, roof damage from installation, lien on home blocking sale, case managers unreachable, 90-minute hold times.

Freedom Forever complaints: Systems installed but never receiving Permission to Operate, failed county inspections with no-show crews, warranty claims ignored for years, fraudulent loan entries on credit reports, loan documentation impossible to obtain post-installation.

Key difference: Sunrun complaints concentrate heavily around lease terms and long-term financial impact. Freedom Forever complaints concentrate around operational failures — systems that simply never work.

Trustpilot Ratings

Sunrun: 1.5 stars based on 133 reviews. 87% of reviewers would not recommend. Dominant themes: case managers who ghost, systems down for months, misleading savings projections.

Freedom Forever: 1.8 stars based on 302 reviews. Dominant themes: systems inactive post-install, communication breakdown, installation teams missing inspections.

Edge: Both are poor. Freedom Forever's slightly higher Trustpilot score may reflect a smaller review sample relative to customer volume.

What Real Homeowners Say

On Sunrun: The most common refrain is paying two bills — the Sunrun lease payment AND the full utility bill — while the system underperforms or sits broken. Homeowners describe years of documented underperformance with no accountability.

On Freedom Forever: The most common refrain is a system installed but never turned on — sometimes for six months or more — while loan payments continue. Homeowners describe inspections failed, no-show crews, and customer service lines with hold times exceeding 30 minutes.

The Honest Verdict

Neither company earns a recommendation from SolarComplaints.co based on their complaint records. If you are being pressured to choose between the two:

• Get the full contract in writing before signing anything
• Ask specifically: what is the production guarantee, what is the annual escalator, and what happens if the system fails to operate
• Get every verbal promise in writing — if they will not put it in writing, it is not a promise
• Get a free contract review before you sign

The question is not which company is better. The question is whether you are willing to risk a 25-year financial commitment on a company with this kind of track record. There are better options — local installers with verifiable track records, purchase options that do not create 25-year liabilities, and community solar programs that carry no installation risk at all.

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