Vivint Solar Complaints — What Homeowners Report (2026)
Vivint Solar — now part of Sunrun — generated thousands of consumer complaints before and after the merger. Homeowners report high-pressure sales, misleading savings, and difficult contract exits.
Quick answer
Vivint Solar, which was acquired by Sunrun in 2021, has thousands of consumer complaints involving high-pressure door-to-door sales tactics, systems that failed to deliver promised electricity savings, and long-term lease agreements that are difficult to exit or transfer. Homeowners with Vivint Solar contracts now deal with Sunrun for service and disputes. Federal and state consumer protection laws provide remedies for homeowners who were misled during the Vivint Solar sales process.
Vivint Solar was one of the most aggressive solar companies in the country before its acquisition by Sunrun in 2021. Known for its high-pressure door-to-door sales force and the volume of consumer complaints it generated, Vivint Solar's legacy lives on in thousands of homeowners who signed 20-year leases and PPAs and are now dealing with Sunrun for service and disputes. If you have a Vivint Solar contract, here's what you need to know.
The Vivint Solar Complaint Pattern
Vivint Solar accumulated thousands of BBB complaints before the Sunrun merger, with the most common themes being: sales reps making verbal promises that contradicted the written contract, savings projections that proved wildly optimistic, roof damage during or after installation with no response from the company, and lease agreements that homeowners discovered were nearly impossible to exit when they tried to sell their homes.
Vivint Solar was particularly active in California, Texas, Utah, Nevada, Arizona, and New England. Its door-to-door operation was one of the largest in the residential solar industry, with reps trained to close deals on the first visit using high-pressure techniques. Many homeowners report that Vivint Solar reps were particularly aggressive about getting contracts signed before homeowners had time to read them.
What Happened to Vivint Solar After Sunrun Acquisition?
Sunrun completed its acquisition of Vivint Solar in October 2021. Existing Vivint Solar contracts were transferred to Sunrun, which now handles all customer service, warranty claims, and billing for former Vivint Solar customers. If you have a Vivint Solar lease or PPA and need service, you contact Sunrun. If you want to dispute or exit your contract, you deal with Sunrun.
The transition has created additional friction for some homeowners — customer records that were incomplete or inaccurate, monitoring systems that needed to be reconnected, and warranty claims that got lost in the transition. Many former Vivint Solar customers report that Sunrun's customer service was unaware of specific promises or representations made by Vivint Solar reps years earlier.
Your Legal Rights as a Vivint Solar Customer
The acquisition does not extinguish your legal claims based on Vivint Solar's pre-merger conduct. If Vivint Solar's sales rep misrepresented your expected savings, system output, or right to cancel, those claims can still be pursued against Sunrun as the successor entity. State consumer protection laws — including the California CLRA, Texas DTPA, and similar statutes — don't expire when a company changes hands.
Document your original Vivint Solar sales experience while you still can — write down everything you remember the rep promising, find any texts or emails from that period, and pull your utility bills from before and after installation. This documentation will be essential if you pursue a claim. See how to cancel a solar lease or PPA after signing.
Selling Your Home With a Vivint Solar Lease
If you're trying to sell your home and have a Vivint Solar lease now held by Sunrun, the process is the same as any Sunrun lease transfer — the buyer must assume the lease, or you must buy it out. Buyout amounts depend on system size and remaining lease term, and can range from $10,000 to $40,000. See more on the challenges of selling a house with a solar lease and what your options are.
What to Do Next
Whether you have an unresolved service issue, want to exit your Vivint Solar lease, or believe you were misled during the sales process, get your contract reviewed. A free review at breakyoursolarcontract.com will identify what options your state law gives you against Sunrun as Vivint Solar's successor.
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Frequently asked questions
Is Vivint Solar still in business?
Vivint Solar was acquired by Sunrun in October 2021. Existing Vivint Solar contracts are now managed by Sunrun, which handles all customer service, billing, and warranty claims for former Vivint Solar customers.
How do I contact Vivint Solar for service?
Contact Sunrun directly — they acquired Vivint Solar in 2021. Use Sunrun's customer service at 1-800-SUNRUN-1 or through your Sunrun account portal.
Can I still sue Vivint Solar for lying to me?
Yes. Legal claims based on Vivint Solar's pre-merger conduct can be pursued against Sunrun as the successor company. The acquisition doesn't extinguish your rights.
What were the most common Vivint Solar complaints?
Vivint Solar complaints most commonly involved misleading savings promises, high-pressure door-to-door sales, roof damage, and 20-year leases that complicated home sales.
How do I get out of a Vivint Solar lease?
Contact Sunrun (which now holds the lease) and ask for a buyout quote. For misrepresentation claims, consult a consumer protection attorney about your state law options.
Can I sell my house with a Vivint Solar lease?
The lease (now held by Sunrun) must either be assumed by the buyer or bought out. FHA and VA buyers often cannot assume solar leases, which can complicate home sales.