Vivint Solar / NRG Energy Complaints in Texas — Post-Acquisition Issues (2026)
Former Vivint Solar customers in Texas who were transitioned to Sunrun after the 2020 acquisition report service gaps, lost warranty claims, and billing errors. Here is what you need to know.
Quick answer
Vivint Solar (now NRG Clean Power) complaints in Texas include door-to-door sales misrepresentation, contracts signed under pressure, systems that underperform promised production, and difficulty canceling leases. Texas has no state-specific solar consumer protection law, making the FTC 3-day cooling-off rule the primary cancellation right.
Vivint Solar in Texas: The Post-Acquisition Complaint Wave
Vivint Solar was acquired by Sunrun in 2020 for $3.2 billion, making it part of the largest residential solar company in the U.S. For Texas homeowners who had Vivint Solar contracts, this acquisition created a wave of new problems — service disruptions, lost warranty claims, and billing errors that persist to this day.
Top Vivint Solar / Sunrun Complaints from Texas Homeowners
1. Warranty Claims Lost in Transition
The most common complaint from former Vivint Solar customers in Texas involves warranty claims that were in process at the time of the acquisition and were subsequently lost or denied. Sunrun representatives told some Texas homeowners that they had no record of pre-acquisition warranty claims, leaving homeowners with failed equipment and no recourse.
2. Service Quality Decline
Texas homeowners who had positive experiences with Vivint Solar's service team report a sharp decline in service quality after the Sunrun transition. Response times increased dramatically, technicians unfamiliar with Vivint equipment were dispatched, and the personal relationships homeowners had built with local Vivint representatives were severed.
3. Billing Discrepancies
Multiple Texas homeowners report billing errors that emerged during or after the Sunrun transition — charges that didn't match their original Vivint contract terms, duplicate charges, and credits that were promised but never applied.
4. Monitoring System Failures
Vivint Solar used a proprietary monitoring system that was not fully compatible with Sunrun's platform. Texas homeowners report extended periods — sometimes years — during which their monitoring systems showed no data, leaving them unable to verify system performance.
Texas Legal Protections
Former Vivint Solar customers in Texas have the same protections as any Sunrun customer under the Texas DTPA and the 3-day right to cancel for new contracts. For pre-acquisition issues, the key question is whether Sunrun assumed Vivint's warranty obligations — which it did as part of the acquisition, though Sunrun has been inconsistent in honoring them.
What Texas Vivint/Sunrun Customers Should Do Right Now
- Locate your original Vivint Solar contract and any warranty documentation
- Document all warranty claims you submitted to Vivint that were not resolved before the acquisition
- File a complaint with the Texas AG citing Sunrun's failure to honor assumed warranty obligations
- Get a free contract review to understand your options
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Frequently asked questions
Is Vivint Solar still operating in Texas?
Vivint Solar was acquired by NRG Energy and rebranded as NRG Clean Power. Existing Vivint contracts are now managed under NRG. The company continues to operate in Texas.
Can I cancel my Vivint Solar contract in Texas?
Within 3 business days of signing under the FTC cooling-off rule. After that, cancellation requires proving misrepresentation, system underperformance, or other contract violations. Texas does not have a state solar cancellation law.
What are common Vivint Solar complaints in Texas?
Common complaints include salespeople misrepresenting savings projections, contracts signed at the door under pressure, systems producing less than promised, and difficulty reaching customer service after installation.
How do I file a complaint against Vivint Solar in Texas?
File with the Texas AG's Consumer Protection Division, the BBB, and the FTC at reportfraud.ftc.gov. Document all misrepresentations in writing.