ADT Solar Complaint Summary
1,245
BBB Complaints
134
CFPB Complaints
B
BBB Rating
Active
Status
About ADT Solar
ADT Solar (formerly Sunpro Solar) leverages the ADT brand name in door-to-door solar sales, which consumer advocates have criticized as misleading since the solar division operates largely independently. Complaints frequently cite sales representatives who imply the solar product is an extension of customers' existing ADT security relationship.
Most Common Complaints
- Aggressive door-to-door sales tactics using ADT brand trust
- Sales reps implying solar is part of existing ADT security package
- System performance falling 30-40% below sales estimates
- Lengthy contract cancellation processes with multiple hurdles
- Installation quality issues from rapid expansion into solar
- Customer service transferring between ADT and solar divisions endlessly
Attorney General Actions
FTC warnings regarding brand confusion between ADT security and ADT Solar divisions (2023). Multiple state consumer protection offices have received complaints about door-to-door sales misrepresentation.
States Where Active
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