Loanpal (now GoodLeap) Complaints
& Consumer Watchdog Report
567 BBB complaints. 345 CFPB filings. Real homeowners. Real problems. Find out if you have options.
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About Loanpal (now GoodLeap)
Loanpal rebranded to GoodLeap in 2021 but many consumers still carry loans originated under the Loanpal name. The rebrand has created confusion for borrowers seeking to access original loan documents, dispute charges, or refinance their solar loans. Complaints from the Loanpal era continue to appear in regulatory databases.
Founded 2018 · Operating in 17 states
Most Common Loanpal (now GoodLeap) Complaints
Patterns identified from BBB filings, CFPB reports, and consumer submissions.
- 1Legacy loan terms differing from current GoodLeap products
- 2Confusion about company identity after rebrand to GoodLeap
- 3Difficulty accessing original loan documents from Loanpal era
- 4Customer service unable to locate accounts under old company name
- 5Payment processing issues during company transition
- 6Original disclosure documents no longer available online
Recognize any of these? If your experience matches these complaint patterns, you may have grounds to challenge your contract.
Check If You QualifyGovernment & Legal Actions
See GoodLeap entry for ongoing regulatory actions. Historical complaints filed under Loanpal name remain in CFPB database.
Source: State AG offices, FTC, CFPB public records
States Where Loanpal (now GoodLeap) Operates
Click a state to see local complaint data and consumer resources.
Frequently Asked Questions
Loanpal (now GoodLeap) Complaints by State
Thousands of Homeowners Have Gotten Out of
Bad Loanpal (now GoodLeap) Contracts
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