Loanpal (now GoodLeap) Complaint Summary
567
BBB Complaints
345
CFPB Complaints
B
BBB Rating
Acquired
Status
About Loanpal (now GoodLeap)
Loanpal rebranded to GoodLeap in 2021 but many consumers still carry loans originated under the Loanpal name. The rebrand has created confusion for borrowers seeking to access original loan documents, dispute charges, or refinance their solar loans. Complaints from the Loanpal era continue to appear in regulatory databases.
Most Common Complaints
- Legacy loan terms differing from current GoodLeap products
- Confusion about company identity after rebrand to GoodLeap
- Difficulty accessing original loan documents from Loanpal era
- Customer service unable to locate accounts under old company name
- Payment processing issues during company transition
- Original disclosure documents no longer available online
Attorney General Actions
See GoodLeap entry for ongoing regulatory actions. Historical complaints filed under Loanpal name remain in CFPB database.
States Where Active
CAAZNVTXFLNJCTMANYCOMDSCNCGAVAILUT
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