Solar Mosaic / Mosaic Complaint Summary
1,234
BBB Complaints
756
CFPB Complaints
B
BBB Rating
Active
Status
About Solar Mosaic / Mosaic
Mosaic is a major solar financing company that provides loans through a network of solar installation dealers. Consumers have filed numerous CFPB complaints about hidden dealer fees, unclear loan terms, and difficulties with property sales due to UCC fixture filings. The company's tablet-based signing process has been criticized for not giving borrowers adequate time to review terms.
Most Common Complaints
- Hidden dealer fees adding 20-35% to total loan cost
- Loan documents signed on tablet without adequate review time
- Payment escalation terms not prominently disclosed
- Difficulty obtaining payoff statements for refinancing
- UCC-1 fixture filings creating title complications for home sales
- Customer service outsourced with limited authority to resolve issues
Attorney General Actions
CFPB review of solar lending practices (2023). California DFPI investigation into dealer fee disclosures. Connecticut Department of Banking review of solar loan marketing materials.
States Where Active
CAAZNVTXFLNJCTMANYCOMDSCNCGAVAILUTORWAHINMPA
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