Sunnova Energy Complaint Summary
1,345
BBB Complaints
178
CFPB Complaints
B
BBB Rating
Active
Status
About Sunnova Energy
Sunnova operates as a solar financing and service company that works through a network of local dealers for installation. This model creates confusion for consumers who may not realize their financing company and installer are separate entities, leading to finger-pointing when issues arise with system performance or equipment failures.
Most Common Complaints
- Dealer-installed systems with no direct Sunnova quality oversight
- Lease buyout amounts significantly exceeding fair market value
- System monitoring disconnects leaving customers blind to performance
- Slow response to equipment failures and inverter replacements
- Escalator clause increases exceeding original sales projections
- Difficulty navigating warranty claims between Sunnova and local dealer
Attorney General Actions
Texas AG consumer complaints regarding dealer oversight failures (2023). Puerto Rico consumer protection agency investigation into post-hurricane service delays.
States Where Active
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