Consumer Watchdog ReportBBB: B

Sunnova Energy Complaints
& Consumer Watchdog Report

1,345 BBB complaints. 178 CFPB filings. Real homeowners. Real problems. Find out if you have options.

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1,345
BBB Complaints
178
CFPB Filings
B
BBB Rating
2012
Year Founded

About Sunnova Energy

Sunnova operates as a solar financing and service company that works through a network of local dealers for installation. This model creates confusion for consumers who may not realize their financing company and installer are separate entities, leading to finger-pointing when issues arise with system performance or equipment failures.

Founded 2012 · Operating in 17 states

Most Common Sunnova Energy Complaints

Patterns identified from BBB filings, CFPB reports, and consumer submissions.

  • 1Dealer-installed systems with no direct Sunnova quality oversight
  • 2Lease buyout amounts significantly exceeding fair market value
  • 3System monitoring disconnects leaving customers blind to performance
  • 4Slow response to equipment failures and inverter replacements
  • 5Escalator clause increases exceeding original sales projections
  • 6Difficulty navigating warranty claims between Sunnova and local dealer

Recognize any of these? If your experience matches these complaint patterns, you may have grounds to challenge your contract.

Check If You Qualify

Government & Legal Actions

Texas AG consumer complaints regarding dealer oversight failures (2023). Puerto Rico consumer protection agency investigation into post-hurricane service delays.

Source: State AG offices, FTC, CFPB public records

States Where Sunnova Energy Operates

Click a state to see local complaint data and consumer resources.

Frequently Asked Questions

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