Consumer Watchdog ReportBBB: B

Sunnova Energy International Complaints
& Consumer Watchdog Report

789 BBB complaints. 134 CFPB filings. Real homeowners. Real problems. Find out if you have options.

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789
BBB Complaints
134
CFPB Filings
B
BBB Rating
2012
Year Founded

About Sunnova Energy International

Sunnova Energy International is the parent company operating as a solar service provider through local dealer networks across 25+ states and Puerto Rico. The company's dealer model means customers interact with local installers but hold financial agreements with Sunnova, creating accountability challenges when issues arise between the two entities.

Founded 2012 · Operating in 20 states

Most Common Sunnova Energy International Complaints

Patterns identified from BBB filings, CFPB reports, and consumer submissions.

  • 1Dealer accountability gaps when installation problems arise
  • 2Lease and PPA escalator terms exceeding utility rate increases
  • 3Extended wait times for equipment replacement under warranty
  • 4System design flaws not caught during quality review
  • 5Billing disputes taking months to resolve through customer service
  • 6Transfer of service agreements creating confusion during home sales

Recognize any of these? If your experience matches these complaint patterns, you may have grounds to challenge your contract.

Check If You Qualify

Government & Legal Actions

Puerto Rico Energy Bureau investigation into post-hurricane service restoration timelines (2023). Texas PUC complaints regarding dealer oversight and customer service responsiveness.

Source: State AG offices, FTC, CFPB public records

States Where Sunnova Energy International Operates

Click a state to see local complaint data and consumer resources.

Cities with Sunnova Energy International Complaints

Frequently Asked Questions

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