Sunnova Energy International Complaint Summary
789
BBB Complaints
134
CFPB Complaints
B
BBB Rating
Active
Status
About Sunnova Energy International
Sunnova Energy International is the parent company operating as a solar service provider through local dealer networks across 25+ states and Puerto Rico. The company's dealer model means customers interact with local installers but hold financial agreements with Sunnova, creating accountability challenges when issues arise between the two entities.
Most Common Complaints
- Dealer accountability gaps when installation problems arise
- Lease and PPA escalator terms exceeding utility rate increases
- Extended wait times for equipment replacement under warranty
- System design flaws not caught during quality review
- Billing disputes taking months to resolve through customer service
- Transfer of service agreements creating confusion during home sales
Attorney General Actions
Puerto Rico Energy Bureau investigation into post-hurricane service restoration timelines (2023). Texas PUC complaints regarding dealer oversight and customer service responsiveness.
States Where Active
TXFLCAAZNVNJCTMANYCOMDSCNCGAHIPRNMUTVAIL
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