SunPower Complaint Summary
1,876
BBB Complaints
145
CFPB Complaints
A+
BBB Rating
Active
Status
About SunPower
SunPower was once considered the premium residential solar brand, known for high-efficiency panels. The company filed for Chapter 11 bankruptcy in 2024, leaving thousands of customers uncertain about warranty coverage and ongoing service commitments. Its dealer network model created inconsistent experiences across different markets.
Most Common Complaints
- Warranty claims in limbo following Chapter 11 bankruptcy filing
- Premium pricing not reflected in system performance or service quality
- Equipment supply delays causing months-long installation backlogs
- Online monitoring platform outages lasting weeks
- Dealer network quality varies dramatically by region
- Extended wait times for replacement inverters and panels
Attorney General Actions
SEC investigation into financial reporting irregularities (2023-2024). California AG monitoring of warranty obligations during bankruptcy proceedings.
States Where Active
CAAZNVTXFLNJCTMANYCOMDHIORWAUTIL
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