Sunpro Solar / ADT Solar Complaint Summary
892
BBB Complaints
78
CFPB Complaints
B
BBB Rating
Acquired
Status
About Sunpro Solar / ADT Solar
Sunpro Solar was acquired by ADT and rebranded as ADT Solar. During the transition, many customers experienced service disruptions, lost records, and confusion about warranty coverage. Complaints filed under the Sunpro name remain unresolved in many cases, with customers directed to ADT Solar for issues predating the acquisition.
Most Common Complaints
- Brand transition confusion between Sunpro and ADT Solar identities
- Pre-acquisition complaints unresolved after ADT takeover
- Installation quality inconsistent across geographic regions
- Customer records lost or mishandled during company transition
- Warranty coverage gaps during brand changeover period
- Sales practices changing without existing customer notification
Attorney General Actions
Louisiana AG consumer complaints regarding installation quality (2022). Texas consumer protection office reviewing brand transition impacts on existing customers.
States Where Active
TXLAFLGASCNCVATNALMSAZCACO
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