Sunrun Complaint Summary
2,847
BBB Complaints
312
CFPB Complaints
B
BBB Rating
Active
Status
About Sunrun
Sunrun is the largest residential solar installer in the United States, operating in 22+ states with over 900,000 customers. The company has faced persistent complaints about sales misrepresentation, particularly around energy production estimates and lease escalator terms. Multiple state attorneys general have investigated Sunrun's sales practices.
Most Common Complaints
- System underperformance compared to sales projections
- Lease escalator clauses not clearly disclosed at signing
- Roof leaks caused by improper panel installation
- Multi-month delays in completing installation after contract signing
- Difficulty reaching customer service for warranty claims
- Unexpected transfer fees when selling home with leased panels
- Critter guard and maintenance charges not disclosed upfront
- Production guarantee payouts significantly delayed
Attorney General Actions
Connecticut AG investigation into sales practices (2023). Massachusetts AG consumer alert on door-to-door solar sales (2022). New Mexico AG complaint regarding deceptive marketing (2024).
States Where Active
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