How many complaints does Sunrun have?

Sunrun has 2,847 BBB complaints and 312 CFPB complaints.

Can I get out of my Sunrun contract?

Many homeowners have successfully exited Sunrun contracts. A free contract review can determine your options.

Consumer Watchdog ReportBBB: B

Sunrun Complaints
& Consumer Watchdog Report

2,847 BBB complaints. 312 CFPB filings. Real homeowners. Real problems. Find out if you have options.

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2,847

BBB Complaints

312

CFPB Filings

BBB Rating

2007

Year Founded

About Sunrun

Sunrun is the largest residential solar installer in the United States, operating in 22+ states with over 900,000 customers. The company has faced persistent complaints about sales misrepresentation, particularly around energy production estimates and lease escalator terms. Multiple state attorneys general have investigated Sunrun's sales practices.

Founded 2007 · Operating in 24 states

Most Common Sunrun Complaints

Patterns identified from BBB filings, CFPB reports, and consumer submissions.

1System underperformance compared to sales projections
2Lease escalator clauses not clearly disclosed at signing
3Roof leaks caused by improper panel installation
4Multi-month delays in completing installation after contract signing
5Difficulty reaching customer service for warranty claims
6Unexpected transfer fees when selling home with leased panels
7Critter guard and maintenance charges not disclosed upfront
8Production guarantee payouts significantly delayed

Recognize any of these? If your experience matches these complaint patterns, you may have grounds to challenge your contract.

Check If You Qualify

Government & Legal Actions

Connecticut AG investigation into sales practices (2023). Massachusetts AG consumer alert on door-to-door solar sales (2022). New Mexico AG complaint regarding deceptive marketing (2024).

Source: State AG offices, FTC, CFPB public records