Tesla Solar / Tesla Energy Complaint Summary
1,567
BBB Complaints
89
CFPB Complaints
B
BBB Rating
Active
Status
About Tesla Solar / Tesla Energy
Tesla Solar offers both traditional solar panels and the Solar Roof tile product. While the brand carries significant consumer trust, the solar division has been plagued by operational issues including extreme installation delays, unilateral contract changes, and a customer service model that relies almost exclusively on app-based communication with no phone support.
Most Common Complaints
- Installation timelines extending 6-12 months past promised dates
- Unilateral price changes after contract signing
- Powerwall availability delays affecting system completion
- Customer service limited to app-based communication only
- Roof damage during installation with slow remediation
- Solar Roof tile product delays and cost overruns
- Design changes made without customer consultation
Attorney General Actions
California CSLB citations for installation quality issues. FTC review of unilateral contract price changes (2022). Multiple state consumer protection complaints regarding installation timeline misrepresentation.
States Where Active
CAAZNVTXFLNJCTMANYCOMDORWAHIILVAGANCUT
Having Problems with Tesla Solar / Tesla Energy?
Our partner attorneys offer free, no-obligation reviews of solar contracts.