Vivint Solar / NRG Energy Complaint Summary
1,923
BBB Complaints
187
CFPB Complaints
B+
BBB Rating
Acquired
Status
About Vivint Solar / NRG Energy
Vivint Solar was acquired by Sunrun in 2020 for $3.2 billion, making it part of the largest residential solar company in the U.S. Former Vivint Solar customers have reported significant service disruptions during the transition, with many complaints about dropped warranty claims and inability to reach support representatives familiar with their original contracts.
Most Common Complaints
- Service quality decline after Sunrun acquisition
- Warranty claims unresolved for months after company transition
- Sales representatives overstating energy savings projections
- Difficulty transferring lease agreements when selling home
- Billing discrepancies between estimated and actual charges
- Unresponsive customer support during ownership transition period
Attorney General Actions
FTC review of Sunrun-Vivint merger impacts on consumer choice (2020). Utah Division of Consumer Protection complaints regarding post-acquisition service gaps.
States Where Active
CAAZNVTXFLNJCTMANYCOMDSCUTHINM
Having Problems with Vivint Solar / NRG Energy?
Our partner attorneys offer free, no-obligation reviews of solar contracts.