Solar Complaint Watchdog — Hawaii
Solar Complaints in Hawaii
Know Your HI Rights
Hawaii's unique 100% renewable energy mandate has created a large solar market with associated consumer complaints. The AG and DCCA have addressed issues with solar sales practices specific to Hawaii's island markets.
#13
Solar Market Rank (US)
2+
Cities Monitored
8+
Companies Tracked
Free
Contract Review
Top Solar Complaints in Hawaii
- !Monthly payment higher than pre-solar electric bill
- !Salesperson promised savings that never materialized
- !Federal tax credit not applied — loan balance increased
- !System producing 20–40% less than projected
- !Hawaii solar company unreachable after installation
- !Escalator clauses never disclosed at signing
- !Roof damage or liens discovered during home sale
HI State Law Is On Your Side
Hawaii homeowners have real legal options. Here are the key statutes that apply to solar contract disputes:
- Hawaii Unfair and Deceptive Acts or Practices (HRS 480)
- Hawaii Contractor Licensing Law
- Hawaii Renewable Portfolio Standard (100% by 2045)
File with the Hawaii Office of Consumer Protection, the Hawaii DCCA Contractor License Board, or the Hawaii PUC for utility interconnection issues.
Solar Companies Active in Hawaii
Sunrun
2,847 BBB complaints
Vivint Solar / NRG Energy
1,923 BBB complaints
SunPower
1,876 BBB complaints
Sunnova Energy
1,345 BBB complaints
Tesla Solar / Tesla Energy
1,567 BBB complaints
GoodLeap (formerly Loanpal)
1,456 BBB complaints
Solar Mosaic / Mosaic
1,234 BBB complaints
Sunnova Energy International
789 BBB complaints
Grounds to Cancel Your Hawaii Solar Contract
- FTC 3-day right of rescission not honored at signing
- Misrepresentation of projected energy savings
- Undisclosed escalator clauses in your contract
- Truth in Lending Act (TILA) violations in financing documents
- System performance below contractual guarantees
- Solar company bankruptcy or change of ownership
- Deceptive sales practices under state consumer protection law
Key Regulatory Agencies in Hawaii
Hawaii Office of Consumer ProtectionHawaii DCCAHawaii PUC
Frequently Asked Questions — Hawaii
Related Articles for Hawaii Homeowners
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