Solar Complaint Watchdog — Hawaii
Solar Complaints in Hawaii
Know Your HI Rights
Hawaii's unique 100% renewable energy mandate has created a large solar market with associated consumer complaints. The AG and DCCA have addressed issues with solar sales practices specific to Hawaii's island markets.
#13
Solar Market Rank (US)
2+
Cities Monitored
8+
Companies Tracked
Free
Contract Review
Top Solar Complaints in Hawaii
- !Monthly payment higher than pre-solar electric bill
- !Salesperson promised savings that never materialized
- !Federal tax credit not applied — loan balance increased
- !System producing 20–40% less than projected
- !Hawaii solar company unreachable after installation
- !Escalator clauses never disclosed at signing
- !Roof damage or liens discovered during home sale
HI State Law Is On Your Side
Hawaii homeowners have real legal options. Here are the key statutes that apply to solar contract disputes:
- Hawaii Unfair and Deceptive Acts or Practices (HRS 480)
- Hawaii Contractor Licensing Law
- Hawaii Renewable Portfolio Standard (100% by 2045)
File with the Hawaii Office of Consumer Protection, the Hawaii DCCA Contractor License Board, or the Hawaii PUC for utility interconnection issues.
Solar Companies Active in Hawaii
Click any company to see full complaint history, AG actions, and your options.
Sunrun
BBB: B
2,847
BBB complaints
Top Complaints
- System underperformance compared to sales projections
- Lease escalator clauses not clearly disclosed at signing
Vivint Solar / NRG Energy
BBB: B+ACQUIRED
1,923
BBB complaints
Top Complaints
- Service quality decline after Sunrun acquisition
- Warranty claims unresolved for months after company transition
SunPower
BBB: A+BANKRUPT
1,876
BBB complaints
Top Complaints
- Warranty claims in limbo following Chapter 11 bankruptcy filing
- Premium pricing not reflected in system performance or service quality
Sunnova Energy
BBB: B
1,345
BBB complaints
Top Complaints
- Dealer-installed systems with no direct Sunnova quality oversight
- Lease buyout amounts significantly exceeding fair market value
1,567
BBB complaints
Top Complaints
- Installation timelines extending 6-12 months past promised dates
- Unilateral price changes after contract signing
1,456
BBB complaints
Top Complaints
- Dealer fees of 25-40% hidden in loan principal amount
- Consumers unaware they signed a loan versus a lease
Solar Mosaic / Mosaic
BBB: B
1,234
BBB complaints
Top Complaints
- Hidden dealer fees adding 20-35% to total loan cost
- Loan documents signed on tablet without adequate review time
789
BBB complaints
Top Complaints
- Dealer accountability gaps when installation problems arise
- Lease and PPA escalator terms exceeding utility rate increases
Grounds to Cancel Your Hawaii Solar Contract
- FTC 3-day right of rescission not honored at signing
- Misrepresentation of projected energy savings
- Undisclosed escalator clauses in your contract
- Truth in Lending Act (TILA) violations in financing documents
- System performance below contractual guarantees
- Solar company bankruptcy or change of ownership
- Deceptive sales practices under state consumer protection law
Key Regulatory Agencies in Hawaii
Hawaii Office of Consumer ProtectionHawaii DCCAHawaii PUC
Frequently Asked Questions — Hawaii
Related Articles for Hawaii Homeowners
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