Solar Complaint Watchdog — Illinois
Solar Complaints in Illinois
Know Your IL Rights
The Illinois AG has investigated solar companies operating under the state's growing incentive programs, particularly those targeting low-income communities with misleading claims about program benefits.
#18
Solar Market Rank (US)
3+
Cities Monitored
8+
Companies Tracked
Free
Contract Review
Top Solar Complaints in Illinois
- !Monthly payment higher than pre-solar electric bill
- !Salesperson promised savings that never materialized
- !Federal tax credit not applied — loan balance increased
- !System producing 20–40% less than projected
- !Illinois solar company unreachable after installation
- !Escalator clauses never disclosed at signing
- !Roof damage or liens discovered during home sale
IL State Law Is On Your Side
Illinois homeowners have real legal options. Here are the key statutes that apply to solar contract disputes:
- Illinois Consumer Fraud and Deceptive Business Practices Act
- Illinois Future Energy Jobs Act (FEJA)
- Illinois Climate and Equitable Jobs Act (CEJA)
File with the Illinois AG Consumer Protection Division, the Illinois Commerce Commission (ICC), or the Illinois Department of Financial and Professional Regulation (IDFPR).
Solar Companies Active in Illinois
Click any company to see full complaint history, AG actions, and your options.
Sunrun
BBB: B
2,847
BBB complaints
Top Complaints
- System underperformance compared to sales projections
- Lease escalator clauses not clearly disclosed at signing
Freedom Forever
BBB: B
1,534
BBB complaints
Top Complaints
- 25-year production guarantee disputes over measurement methodology
- Subcontractor quality issues with installation workmanship
SunPower
BBB: A+BANKRUPT
1,876
BBB complaints
Top Complaints
- Warranty claims in limbo following Chapter 11 bankruptcy filing
- Premium pricing not reflected in system performance or service quality
ADT Solar
BBB: B
1,245
BBB complaints
Top Complaints
- Aggressive door-to-door sales tactics using ADT brand trust
- Sales reps implying solar is part of existing ADT security package
1,567
BBB complaints
Top Complaints
- Installation timelines extending 6-12 months past promised dates
- Unilateral price changes after contract signing
Palmetto Solar
BBB: C
1,123
BBB complaints
Top Complaints
- Extended installation delays of 4-8 months
- Customer service response times exceeding weeks
Blue Raven Solar
BBB: AACQUIRED
654
BBB complaints
Top Complaints
- Service quality changes after SunPower acquisition
- TrueMonth billing program creating payment confusion
Powur
BBB: B
734
BBB complaints
Top Complaints
- MLM-style sales force with minimal solar training
- Independent consultants making unverifiable savings claims
Grounds to Cancel Your Illinois Solar Contract
- FTC 3-day right of rescission not honored at signing
- Misrepresentation of projected energy savings
- Undisclosed escalator clauses in your contract
- Truth in Lending Act (TILA) violations in financing documents
- System performance below contractual guarantees
- Solar company bankruptcy or change of ownership
- Deceptive sales practices under state consumer protection law
Key Regulatory Agencies in Illinois
Illinois AG OfficeIllinois Commerce CommissionIllinois IDFPR
Frequently Asked Questions — Illinois
Related Articles for Illinois Homeowners
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Net Metering in Illinois
Full retail net metering under Illinois Shines program with capacity limits