Solar Complaint Watchdog — New Mexico
Solar Complaints in New Mexico
Know Your NM Rights
New Mexico's AG has received complaints about solar sales practices, particularly regarding door-to-door sales in Albuquerque and Las Cruces markets. The AG has investigated misleading savings claims.
#19
Solar Market Rank (US)
3+
Cities Monitored
8+
Companies Tracked
Free
Contract Review
Top Solar Complaints in New Mexico
- !Monthly payment higher than pre-solar electric bill
- !Salesperson promised savings that never materialized
- !Federal tax credit not applied — loan balance increased
- !System producing 20–40% less than projected
- !New Mexico solar company unreachable after installation
- !Escalator clauses never disclosed at signing
- !Roof damage or liens discovered during home sale
NM State Law Is On Your Side
New Mexico homeowners have real legal options. Here are the key statutes that apply to solar contract disputes:
- New Mexico Unfair Practices Act
- New Mexico Construction Industries Division Licensing
- New Mexico Solar Market Development Tax Credit
File with the New Mexico AG Consumer Protection Division, the Construction Industries Division (CID), or the New Mexico PRC.
Solar Companies Active in New Mexico
Click any company to see full complaint history, AG actions, and your options.
Sunrun
BBB: B
2,847
BBB complaints
Top Complaints
- System underperformance compared to sales projections
- Lease escalator clauses not clearly disclosed at signing
Vivint Solar / NRG Energy
BBB: B+ACQUIRED
1,923
BBB complaints
Top Complaints
- Service quality decline after Sunrun acquisition
- Warranty claims unresolved for months after company transition
Freedom Forever
BBB: B
1,534
BBB complaints
Top Complaints
- 25-year production guarantee disputes over measurement methodology
- Subcontractor quality issues with installation workmanship
Sunnova Energy
BBB: B
1,345
BBB complaints
Top Complaints
- Dealer-installed systems with no direct Sunnova quality oversight
- Lease buyout amounts significantly exceeding fair market value
ION Solar
BBB: B
876
BBB complaints
Top Complaints
- Door-to-door sales pressure tactics in suburban neighborhoods
- Energy production estimates significantly exceeding actual output
Titan Solar Power
BBB: B+
567
BBB complaints
Top Complaints
- Installation delays extending months past contracted timeline
- System production falling short of guaranteed estimates
1,456
BBB complaints
Top Complaints
- Dealer fees of 25-40% hidden in loan principal amount
- Consumers unaware they signed a loan versus a lease
Solar Mosaic / Mosaic
BBB: B
1,234
BBB complaints
Top Complaints
- Hidden dealer fees adding 20-35% to total loan cost
- Loan documents signed on tablet without adequate review time
Grounds to Cancel Your New Mexico Solar Contract
- FTC 3-day right of rescission not honored at signing
- Misrepresentation of projected energy savings
- Undisclosed escalator clauses in your contract
- Truth in Lending Act (TILA) violations in financing documents
- System performance below contractual guarantees
- Solar company bankruptcy or change of ownership
- Deceptive sales practices under state consumer protection law
Key Regulatory Agencies in New Mexico
New Mexico AG OfficeNM CIDNM PRC
Frequently Asked Questions — New Mexico
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