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Solar Complaint Watchdog — New York

Solar Complaints in New York
Know Your NY Rights

The New York AG has investigated solar companies for deceptive marketing and has broad authority under General Business Law to pursue consumer fraud claims. NYSERDA also oversees solar incentive program compliance.

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Companies Tracked
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Top Solar Complaints in New York

  • !Monthly payment higher than pre-solar electric bill
  • !Salesperson promised savings that never materialized
  • !Federal tax credit not applied — loan balance increased
  • !System producing 20–40% less than projected
  • !New York solar company unreachable after installation
  • !Escalator clauses never disclosed at signing
  • !Roof damage or liens discovered during home sale

NY State Law Is On Your Side

New York homeowners have real legal options. Here are the key statutes that apply to solar contract disputes:

  • New York General Business Law Article 22-A (Consumer Protection)
  • New York Home Improvement Contractor Registration Act
  • New York Energy Law - Solar provisions

File with the New York AG Consumer Frauds Bureau, NYSERDA for incentive-related issues, or the New York DPS for utility interconnection disputes.

Grounds to Cancel Your New York Solar Contract

  • FTC 3-day right of rescission not honored at signing
  • Misrepresentation of projected energy savings
  • Undisclosed escalator clauses in your contract
  • Truth in Lending Act (TILA) violations in financing documents
  • System performance below contractual guarantees
  • Solar company bankruptcy or change of ownership
  • Deceptive sales practices under state consumer protection law

Key Regulatory Agencies in New York

New York AG OfficeNYSERDANew York DPSNY Department of Consumer Affairs

Frequently Asked Questions — New York

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Net Metering in New York

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