Solar Complaint Watchdog — New York
Solar Complaints in New York
Know Your NY Rights
The New York AG has investigated solar companies for deceptive marketing and has broad authority under General Business Law to pursue consumer fraud claims. NYSERDA also oversees solar incentive program compliance.
#6
Solar Market Rank (US)
4+
Cities Monitored
8+
Companies Tracked
Free
Contract Review
Top Solar Complaints in New York
- !Monthly payment higher than pre-solar electric bill
- !Salesperson promised savings that never materialized
- !Federal tax credit not applied — loan balance increased
- !System producing 20–40% less than projected
- !New York solar company unreachable after installation
- !Escalator clauses never disclosed at signing
- !Roof damage or liens discovered during home sale
NY State Law Is On Your Side
New York homeowners have real legal options. Here are the key statutes that apply to solar contract disputes:
- New York General Business Law Article 22-A (Consumer Protection)
- New York Home Improvement Contractor Registration Act
- New York Energy Law - Solar provisions
File with the New York AG Consumer Frauds Bureau, NYSERDA for incentive-related issues, or the New York DPS for utility interconnection disputes.
Solar Companies Active in New York
Click any company to see full complaint history, AG actions, and your options.
Sunrun
BBB: B
2,847
BBB complaints
Top Complaints
- System underperformance compared to sales projections
- Lease escalator clauses not clearly disclosed at signing
Vivint Solar / NRG Energy
BBB: B+ACQUIRED
1,923
BBB complaints
Top Complaints
- Service quality decline after Sunrun acquisition
- Warranty claims unresolved for months after company transition
SunPower
BBB: A+BANKRUPT
1,876
BBB complaints
Top Complaints
- Warranty claims in limbo following Chapter 11 bankruptcy filing
- Premium pricing not reflected in system performance or service quality
Momentum Solar
BBB: C
1,678
BBB complaints
Top Complaints
- High-pressure sales tactics with artificial urgency and expiring deals
- Significant energy production shortfalls versus written estimates
Sunnova Energy
BBB: B
1,345
BBB complaints
Top Complaints
- Dealer-installed systems with no direct Sunnova quality oversight
- Lease buyout amounts significantly exceeding fair market value
1,567
BBB complaints
Top Complaints
- Installation timelines extending 6-12 months past promised dates
- Unilateral price changes after contract signing
Powur
BBB: B
734
BBB complaints
Top Complaints
- MLM-style sales force with minimal solar training
- Independent consultants making unverifiable savings claims
1,456
BBB complaints
Top Complaints
- Dealer fees of 25-40% hidden in loan principal amount
- Consumers unaware they signed a loan versus a lease
Grounds to Cancel Your New York Solar Contract
- FTC 3-day right of rescission not honored at signing
- Misrepresentation of projected energy savings
- Undisclosed escalator clauses in your contract
- Truth in Lending Act (TILA) violations in financing documents
- System performance below contractual guarantees
- Solar company bankruptcy or change of ownership
- Deceptive sales practices under state consumer protection law
Key Regulatory Agencies in New York
New York AG OfficeNYSERDANew York DPSNY Department of Consumer Affairs
Frequently Asked Questions — New York
Related Articles for New York Homeowners
foundationThe Most Complained-About Solar Companies in America (2026)We analyzed BBB complaints, CFPB filings, and state AG actions to rank the solar companies generating the most consumer complaints in 2026.foundationHow to File a Solar Complaint That Actually Gets ResultsMost solar complaints go nowhere because they're filed wrong. Here's the step-by-step process that actually gets companies to respond and regulators to act.foundationSolar Company Red Flags: What to Look For Before You SignBefore you sign a solar contract, learn the 12 warning signs that separate legitimate installers from companies that will leave you with regret and a bad roof.foundationThe 10 Most Common Solar Complaints and What They MeanFrom underperforming systems to roof leaks, these are the 10 complaints we see most often from solar homeowners — and what each one signals about your situation.
Free — New York Homeowners
Find Out If You Have a Case
Our partner attorneys review New York solar contracts for free. No obligation.
Get Free Contract Review File a Complaint 100% Free, No Obligation
New York-Licensed Attorneys
Results in 30–90 Days
Net Metering in New York
Value of Distributed Energy Resources (VDER) - value stack compensation replacing traditional net metering