Solar Complaint Watchdog — Washington
Solar Complaints in Washington
Know Your WA Rights
Washington's AG has one of the most active consumer protection divisions nationally, though solar-specific enforcement has been limited due to the smaller market. The AG has issued advisories about solar sales practices.
#22
Solar Market Rank (US)
2+
Cities Monitored
8+
Companies Tracked
Free
Contract Review
Top Solar Complaints in Washington
- !Monthly payment higher than pre-solar electric bill
- !Salesperson promised savings that never materialized
- !Federal tax credit not applied — loan balance increased
- !System producing 20–40% less than projected
- !Washington solar company unreachable after installation
- !Escalator clauses never disclosed at signing
- !Roof damage or liens discovered during home sale
WA State Law Is On Your Side
Washington homeowners have real legal options. Here are the key statutes that apply to solar contract disputes:
- Washington Consumer Protection Act (RCW 19.86)
- Washington Contractor Registration Act
- Washington Clean Energy Transformation Act (CETA)
File with the Washington AG Consumer Protection Division, the Washington Department of Labor & Industries for contractor issues, or the WUTC for utility disputes.
Solar Companies Active in Washington
Click any company to see full complaint history, AG actions, and your options.
Sunrun
BBB: B
2,847
BBB complaints
Top Complaints
- System underperformance compared to sales projections
- Lease escalator clauses not clearly disclosed at signing
Freedom Forever
BBB: B
1,534
BBB complaints
Top Complaints
- 25-year production guarantee disputes over measurement methodology
- Subcontractor quality issues with installation workmanship
SunPower
BBB: A+BANKRUPT
1,876
BBB complaints
Top Complaints
- Warranty claims in limbo following Chapter 11 bankruptcy filing
- Premium pricing not reflected in system performance or service quality
Lumio
BBB: C
987
BBB complaints
Top Complaints
- Extremely aggressive door-to-door sales targeting elderly homeowners
- Sales representatives refusing to leave property when asked
1,567
BBB complaints
Top Complaints
- Installation timelines extending 6-12 months past promised dates
- Unilateral price changes after contract signing
Powur
BBB: B
734
BBB complaints
Top Complaints
- MLM-style sales force with minimal solar training
- Independent consultants making unverifiable savings claims
1,456
BBB complaints
Top Complaints
- Dealer fees of 25-40% hidden in loan principal amount
- Consumers unaware they signed a loan versus a lease
Solar Mosaic / Mosaic
BBB: B
1,234
BBB complaints
Top Complaints
- Hidden dealer fees adding 20-35% to total loan cost
- Loan documents signed on tablet without adequate review time
Grounds to Cancel Your Washington Solar Contract
- FTC 3-day right of rescission not honored at signing
- Misrepresentation of projected energy savings
- Undisclosed escalator clauses in your contract
- Truth in Lending Act (TILA) violations in financing documents
- System performance below contractual guarantees
- Solar company bankruptcy or change of ownership
- Deceptive sales practices under state consumer protection law
Key Regulatory Agencies in Washington
Washington AG OfficeWashington L&IWUTC
Frequently Asked Questions — Washington
Related Articles for Washington Homeowners
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