Sunrun Complaints: What Homeowners Are Saying in 2026
Read real Sunrun complaints from homeowners. BBB ratings, common issues with Sunrun solar panels, leases, and how to file a complaint.
Most Common Sunrun Complaints Filed by Homeowners
Sunrun is the largest residential solar company in the United States, and with that scale comes a significant volume of consumer complaints. The Better Business Bureau has recorded over 2,800 complaints against Sunrun in the past three years, with the most common issues falling into four categories: billing disputes and unexpected rate increases, poor customer service and difficulty reaching support, installation quality problems and roof damage, and difficulty canceling or transferring contracts when selling a home.
Many Sunrun customers report that their monthly lease payments increased significantly after the first year, despite being told rates would remain stable. Others describe a customer service experience characterized by long hold times, repeated transfers between departments, and promises that are never fulfilled. Installation-related complaints frequently mention roof leaks, improperly mounted panels, and damage that Sunrun disputes responsibility for.
Sunrun Contract Problems: What to Watch For
Sunrun's standard solar lease agreement is a 20-25 year contract with annual escalator clauses that can increase your monthly payment by 2-3% per year. Over a 25-year term, this means your payment in year 25 could be nearly double what you started with. Many homeowners report that this escalator was not clearly explained during the sales process.
Selling your home with a Sunrun lease is another major pain point. Sunrun requires either a lease transfer to the new buyer (who must qualify and agree to assume the remaining term) or a buyout of the system at fair market value. Many real estate transactions have fallen through because buyers refused to assume a Sunrun lease, and the buyout cost was prohibitive. Some homeowners report being quoted buyout prices of $15,000-$30,000 or more.
If you believe Sunrun misrepresented the terms of your agreement, you may have grounds to challenge the contract. Document everything and consult with a consumer protection attorney.
How to File a Complaint Against Sunrun
If you're experiencing problems with Sunrun, filing formal complaints through multiple channels simultaneously is the most effective approach. Start with the Better Business Bureau at bbb.org — Sunrun has a BBB profile and is required to respond to complaints. Next, file with your state attorney general's consumer protection division. In California, this is the California Department of Consumer Affairs. In Florida, it's the Florida Department of Agriculture and Consumer Services.
The Federal Trade Commission (FTC) at reportfraud.ftc.gov accepts complaints about deceptive solar sales practices. The Consumer Financial Protection Bureau (CFPB) handles complaints related to solar loans and financing. Your state's public utilities commission may also have jurisdiction if Sunrun is operating as a utility or third-party energy provider in your state.
Keep records of every complaint you file, every case number you receive, and every response you get. This documentation is valuable if you later pursue legal action or arbitration.
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