You can cancel a Sunrun contract within 3 business days of signing under the FTC Cooling-Off Rule — no reason, no penalty. After that, your options depend on whether Sunrun breached the contract (system underperformance, roof damage, false promises) or whether deceptive sales tactics were used. Many homeowners have successfully exited Sunrun contracts by documenting non-performance and filing DTPA, CLRA, or FDUTPA claims depending on their state.
You Are Not Stuck — But You Need to Know Your Options
Sunrun wants you to believe the 25-year lease is permanent. Their customer service is designed to exhaust you. Their legal team is ready. But every year, thousands of homeowners exit Sunrun contracts — through the 3-day right, through breach of contract, through state consumer protection law, and through negotiated buyouts. Here is exactly how.
Option 1: The 3-Day Cancellation Window (Fastest)
If you signed within the last 3 business days, stop reading and act right now. The FTC Cooling-Off Rule (16 CFR 429) gives you an absolute right to cancel any in-home solar contract within 3 business days — no reason required, no penalty, full deposit refund. Send written cancellation by certified mail to the address in your contract today. If Sunrun failed to give you a completed Notice of Cancellation form, this window may still be open regardless of when you signed.
Option 2: Sunrun Breached the Contract
If your system has underperformed its contracted production guarantee, gone offline for extended periods without repair, or caused roof damage that Sunrun refused to fix — Sunrun may be in material breach. You cannot get something for nothing. If they are not delivering the promised service, you have grounds to demand cancellation rather than just a credit. Document every month of underproduction. Request production data in writing. Send a formal demand for remedy or cancellation with a 30-day deadline.
Option 3: Deceptive Sales Claims
Did your rep promise your electric bill would go to zero? Claim the government was subsidizing the panels? Tell you there was no rate escalator? Pressure you to sign before you could read the contract? Any of these may be actionable under your state consumer protection law. Texas DTPA allows triple damages. California CLRA allows punitive damages and attorney fees. Florida FDUTPA covers the same ground. File with your state AG first to create a record, then consult a consumer attorney.
Option 4: The Buyout
Sunrun will give you a buyout figure — typically the present value of remaining lease payments. This is almost always negotiable, especially if you have a documented complaint history or the system has underperformed. Before paying any buyout, get the number in writing, understand what it includes, and consult an attorney to make sure you are not paying more than you legally owe.
Option 5: Lease Transfer When Selling
If you are selling your home, the buyer can assume the Sunrun lease. Start this process the day you list — it takes 45 to 90 days and Sunrun is notoriously slow with paperwork. If the buyer refuses to assume the lease, you are typically responsible for the buyout at closing.
The Complaint Paper Trail That Creates Leverage
Sunrun settles more aggressively when there is a documented complaint record. File simultaneously with your state AG, the BBB, and the FTC at reportfraud.ftc.gov before any negotiation. Companies facing active regulatory complaints have more incentive to resolve disputes quietly. This costs you nothing and often changes the negotiation dynamic significantly.
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