Sunrun Complaints in Connecticut — AG Lawsuit, What Homeowners Report (2026)
Connecticut AG filed a lawsuit against Sunrun in 2024 that exposed signature forgery, impersonation, and consumer fraud at scale. Connecticut Sunrun homeowners have one of the strongest cases in the country. Here is what they found.
Quick answer
The Connecticut Attorney General filed a lawsuit against Sunrun in 2024 alleging that Sunrun's contracted marketing companies forged homeowner signatures, impersonated consumers during confirmation calls, and failed to provide required contract copies. Connecticut homeowners with Sunrun contracts have grounds for complaint with the Connecticut AG at ct.gov/ag, and the Connecticut Department of Consumer Protection. This is one of the most significant solar consumer fraud cases in recent history.
Connecticut vs. Sunrun: What the AG Found
In 2024, the Connecticut Attorney General filed a lawsuit against Sunrun, Inc. that laid out a detailed pattern of consumer fraud that went beyond individual bad actors to allege systematic, company-wide misconduct. The complaint alleged that Sunrun's contracted marketing companies — which Sunrun used to generate leads and close sales across Connecticut — engaged in signature forgery, impersonation of consumers during required verification calls, and systematic failure to provide required contract copies to homeowners who signed.
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This was not a complaint from a handful of unhappy customers. It was a state enforcement action documenting patterns across thousands of Connecticut Sunrun customers, with specific allegations about how Sunrun's business model allowed and potentially incentivized these practices through its dealer and marketing company compensation structure.
What the Lawsuit Alleged
Signature forgery: marketing company employees signed homeowner names on solar contracts without homeowner authorization. Impersonation: on required 'welcome calls' — verification calls designed to confirm homeowners understood what they signed — marketing company employees impersonated the homeowners, confirming contract terms that homeowners had never reviewed. Failure to provide contracts: homeowners frequently did not receive copies of the contracts they signed, making it impossible to exercise the 3-day cancellation right or understand the terms they had agreed to.
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Get My Free Case Review →What This Means for Connecticut Sunrun Homeowners
If you are a Connecticut homeowner with a Sunrun contract, the AG lawsuit creates a strong foundation for your own complaint. The patterns alleged — particularly failure to provide contract copies and impersonation during verification calls — may have affected your specific agreement. File with the Connecticut AG immediately at ct.gov/ag and reference the pending enforcement action against Sunrun.
Connecticut Consumer Protections
Connecticut's Unfair Trade Practices Act (CUTPA) allows actual damages, punitive damages of up to 5,000 dollars per violation, and attorney fees. The Connecticut Department of Consumer Protection at ct.gov/dcp handles contractor licensing complaints. Connecticut gives homeowners 3 business days to cancel in-home solicitation contracts. Free contract review at breakyoursolarcontract.com.
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Frequently asked questions
What did the Connecticut AG allege against Sunrun?
The Connecticut AG filed a 2024 lawsuit alleging Sunrun's marketing companies forged homeowner signatures on contracts, impersonated consumers during required verification calls, and failed to provide homeowners with required contract copies — preventing them from exercising their 3-day cancellation right.
How do I file a Connecticut solar complaint against Sunrun?
File with the Connecticut AG at ct.gov/ag and reference the pending enforcement action against Sunrun. Also file with the Connecticut Department of Consumer Protection at ct.gov/dcp for contractor licensing issues. Under CUTPA, you may have individual claims for actual and punitive damages plus attorney fees.
What is CUTPA and what does it give Connecticut solar homeowners?
The Connecticut Unfair Trade Practices Act prohibits unfair or deceptive acts in consumer transactions. Remedies include actual damages, punitive damages up to 5,000 dollars per violation, and attorney fees. Connecticut attorneys actively take CUTPA solar cases on contingency because of fee-shifting.
How do I cancel a Sunrun contract in Connecticut?
Connecticut gives 3 business days to cancel in-home solicitation contracts. If Sunrun failed to provide you with a contract copy or the required Notice of Cancellation form, this window may extend significantly. File with the Connecticut AG immediately.
What if I did not receive a copy of my Sunrun contract in Connecticut?
Failure to provide a contract copy and Notice of Cancellation form is one of the core allegations in the Connecticut AG lawsuit. If you did not receive these documents, your cancellation right may still be open and you may have additional claims under CUTPA. File with the Connecticut AG at ct.gov/ag.
Does the CT AG lawsuit affect all Connecticut Sunrun customers?
The AG lawsuit is a state enforcement action affecting Sunrun's Connecticut operations broadly. Individual homeowners can file their own CUTPA complaints with the AG's office citing the pending enforcement action. Consult a Connecticut consumer attorney about your specific situation.