The Connecticut Attorney General filed a lawsuit against Sunrun in 2024 alleging that Sunrun's contracted marketing companies forged homeowner signatures, impersonated consumers during confirmation calls, and failed to provide required contract copies. Connecticut homeowners with Sunrun contracts have grounds for complaint with the Connecticut AG at ct.gov/ag, and the Connecticut Department of Consumer Protection. This is one of the most significant solar consumer fraud cases in recent history.
Connecticut vs. Sunrun: What the AG Found
In 2024, the Connecticut Attorney General filed a lawsuit against Sunrun, Inc. that laid out a detailed pattern of consumer fraud that went beyond individual bad actors to allege systematic, company-wide misconduct. The complaint alleged that Sunrun's contracted marketing companies — which Sunrun used to generate leads and close sales across Connecticut — engaged in signature forgery, impersonation of consumers during required verification calls, and systematic failure to provide required contract copies to homeowners who signed.
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This was not a complaint from a handful of unhappy customers. It was a state enforcement action documenting patterns across thousands of Connecticut Sunrun customers, with specific allegations about how Sunrun's business model allowed and potentially incentivized these practices through its dealer and marketing company compensation structure.
What the Lawsuit Alleged
Signature forgery: marketing company employees signed homeowner names on solar contracts without homeowner authorization. Impersonation: on required 'welcome calls' — verification calls designed to confirm homeowners understood what they signed — marketing company employees impersonated the homeowners, confirming contract terms that homeowners had never reviewed. Failure to provide contracts: homeowners frequently did not receive copies of the contracts they signed, making it impossible to exercise the 3-day cancellation right or understand the terms they had agreed to.
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Get My Free Case Review →What This Means for Connecticut Sunrun Homeowners
If you are a Connecticut homeowner with a Sunrun contract, the AG lawsuit creates a strong foundation for your own complaint. The patterns alleged — particularly failure to provide contract copies and impersonation during verification calls — may have affected your specific agreement. File with the Connecticut AG immediately at ct.gov/ag and reference the pending enforcement action against Sunrun.
Connecticut Consumer Protections
Connecticut's Unfair Trade Practices Act (CUTPA) allows actual damages, punitive damages of up to 5,000 dollars per violation, and attorney fees. The Connecticut Department of Consumer Protection at ct.gov/dcp handles contractor licensing complaints. Connecticut gives homeowners 3 business days to cancel in-home solicitation contracts. Free contract review at breakyoursolarcontract.com.
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