What are the most common Sunnova complaints?

The most common Sunnova complaints involve billing errors, failure to honor performance guarantees, poor customer service, difficulty canceling contracts, and problems with monitoring systems. Many customers also report that their solar panels are not producing the energy levels promised at the time of sale.

Is Sunnova still in business?

Sunnova filed for Chapter 11 bankruptcy protection in October 2024. The company is operating under bankruptcy proceedings and continues to service existing customer accounts, but its long-term future is uncertain. Customers with Sunnova contracts should monitor the bankruptcy case closely.

What happens to my Sunnova contract if the company goes bankrupt?

When a solar company files for bankruptcy, your existing contract typically remains in effect under the bankruptcy estate. A trustee or acquiring company may take over servicing. However, warranty claims and performance guarantees may be difficult to enforce. Consult a consumer attorney if you have active disputes.

How do I cancel my Sunnova contract?

Canceling a Sunnova contract depends on your contract type. Solar lease and PPA customers face the most difficulty, as these are long-term agreements (often 20-25 years). Options include invoking misrepresentation clauses, negotiating a buyout, or pursuing legal action if the company failed to meet its obligations.

How do I file a complaint against Sunnova?

You can file a complaint against Sunnova with the CFPB (Consumer Financial Protection Bureau) at consumerfinance.gov, your state attorney general's consumer protection division, and the BBB. You can also file a complaint on this site and we will connect you with a solar consumer attorney.

Can I get out of a Sunnova solar lease?

Getting out of a Sunnova solar lease is challenging but not impossible. Common exit strategies include proving material misrepresentation at the time of sale, negotiating a lease buyout, transferring the lease to a home buyer, or pursuing legal action. The bankruptcy filing may also create new exit opportunities.

What is Sunnova's BBB rating?

Sunnova has received a large volume of BBB complaints, with many customers reporting unresolved billing issues, broken monitoring equipment, and failure to respond to warranty claims. The company's BBB rating has declined significantly following its financial difficulties.

Who do I contact if Sunnova stops servicing my panels?

If Sunnova stops servicing your solar panels, contact the bankruptcy trustee assigned to the case, your state public utilities commission, and a consumer protection attorney. You may also have claims against the original installer if they are a separate company from Sunnova.

Home/Companies/Sunnova Complaints

BANKRUPTCY FILED — OCTOBER 2024

Sunnova Complaints: What Customers Need to Know After Bankruptcy

Sunnova Energy filed for Chapter 11 bankruptcy in October 2024, leaving hundreds of thousands of solar customers with serious questions about their contracts, warranties, and what happens next. If you are a Sunnova customer, here is what you need to know.

Call (904) 921-4971 File a Complaint

Oct 2024

Bankruptcy Filed

400K+

Customers Affected

1,500+

BBB Complaints

Ch. 11

Bankruptcy Type

Quick Answer: What Should Sunnova Customers Do?

If you are a Sunnova customer, your solar contract remains in effect under the bankruptcy proceedings. However, you should document all communications, monitor the bankruptcy case (Case No. 24-12480 in the U.S. Bankruptcy Court for the District of Delaware), and consult a consumer attorney if you have active warranty claims or billing disputes. Do not stop making payments without legal advice, as this could affect your credit.

What Sunnova's Bankruptcy Means for Your Solar Contract

Sunnova Energy International filed for Chapter 11 bankruptcy protection in October 2024, citing mounting debt, rising interest rates, and a slowdown in the residential solar market. Chapter 11 is a reorganization bankruptcy — the company continues operating while it restructures its debts under court supervision.

For customers with solar leases and Power Purchase Agreements (PPAs), this means your contract is now part of the bankruptcy estate. A bankruptcy trustee or acquiring company may take over servicing your account. Your monthly payments should continue as normal unless you receive official notice otherwise.

For customers with active warranty claims, performance guarantee disputes, or unresolved billing issues, the bankruptcy filing complicates your ability to collect. You may need to file a proof of claim in the bankruptcy court to preserve your rights.

Most Common Sunnova Complaints

Billing and Payment Errors

Many Sunnova customers report being charged incorrect amounts, double-billed, or having payments misapplied. These issues became more frequent as the company's financial situation deteriorated.

Monitoring System Failures

Sunnova's monitoring app and equipment have been widely reported as unreliable. Customers often cannot track their system's performance, making it impossible to verify whether the panels are producing the promised energy output.

Performance Guarantee Disputes

Sunnova leases and PPAs typically include a production guarantee. When systems underperform, customers are entitled to compensation — but many report that Sunnova disputes these claims or fails to respond.

Customer Service Unresponsiveness

Sunnova's customer service has been rated poorly by thousands of customers. Wait times are long, issues go unresolved for months, and many customers report being unable to reach a knowledgeable representative.

Contract Cancellation Difficulties

Customers who want to exit their Sunnova contracts — whether due to selling their home, dissatisfaction with service, or financial hardship — report that the company makes cancellation extremely difficult and expensive.

Your Rights as a Sunnova Customer

Despite the bankruptcy, you retain important consumer rights:

You have the right to receive the services promised in your contract, including maintenance and monitoring.

You have the right to file a proof of claim in the bankruptcy court if you have financial damages.

You have the right to dispute billing errors under the Fair Credit Billing Act.

You may have the right to cancel your contract if Sunnova materially breaches its obligations.

You have the right to file complaints with the CFPB, your state AG, and state utilities commission.

Frequently Asked Questions About Sunnova

Where to File a Complaint Against Sunnova

CFPB (Consumer Financial Protection Bureau)

For billing disputes, loan issues, and financial complaints

Your State Attorney General

For consumer fraud and contract violations

Better Business Bureau (BBB)

For customer service and unresolved disputes

State Public Utilities Commission

For solar system performance and utility billing issues

Related Resources

→ Sunnova Bankruptcy: Full Details → How to Cancel a Solar Contract → Solar Contract Rescission Rights → How to Get Out of a Solar Contract → Solar Company Not Responding?→ Filing a Solar Warranty Claim

Get Free Help With Your Sunnova Situation

We connect Sunnova customers with consumer attorneys who specialize in solar contracts and bankruptcy claims. Free consultation — no obligation.