Sunrun Complaints in Ohio — What Homeowners Report (2026)

Sunrun is one of the largest residential solar companies in the country, and its Ohio operations have generated a growing volume of consumer complaints. Ohio homeowners who signed Sunrun leases and PPAs — often after an aggressive door-to-door pitch — are finding that their electric bills haven't dropped nearly as much as promised, and that exiting or modifying these long-term agreements is far harder than the sales rep indicated. Here's what Ohio Sunrun customers need to know.

What Ohio Sunrun Customers Are Reporting

The most common Sunrun complaints from Ohio homeowners center on the gap between the sales pitch and reality. Ohio has more variable weather and lower average solar irradiance than states like California or Arizona, and Sunrun sales reps have been accused of using overly optimistic production projections that don't account for Ohio's cloud cover and seasonal variation. When systems underperform, homeowners on PPAs pay Sunrun's escalating per-kWh rate while still paying AEP or FirstEnergy for the power the system doesn't produce.

The 25-year lease trap is a second major complaint. Ohio homeowners who signed 20 or 25-year Sunrun leases report discovering when they try to sell their home that the lease is a significant obstacle — buyers don't want to assume 15 years of payments, and Sunrun's buyout price can run $15,000 to $35,000 depending on the system size and remaining term. For homeowners who were told the solar system would "add value" to their home, this comes as a shock.

Third, Ohio homeowners report customer service failures: warranty claims ignored, monitoring systems that go dark without response, and billing disputes that take months to resolve with Sunrun's customer service team.

Your Legal Rights in Ohio

The Ohio Consumer Sales Practices Act (OCSPA) is the state's primary consumer protection statute. It prohibits unfair or deceptive acts in consumer transactions, including false representations about product performance, savings, or contract terms. If Sunrun's sales rep made specific false statements about your expected savings, bill reduction, or the ease of cancellation, those statements may constitute OCSPA violations.

Ohio also follows the FTC's Cooling-Off Rule for door-to-door sales, giving homeowners 3 business days to cancel any contract over $25 signed at their home. Sunrun is required to provide written notice of this right — if they didn't, or if the notice was buried in fine print, your cancellation window may extend further. Ohio's Home Solicitation Sales Act provides additional protections for contracts signed during unsolicited home visits.

How to Document Your Case Against Sunrun in Ohio

Compare your pre-solar utility bills from AEP, FirstEnergy, or your Ohio utility to your post-solar bills. If Sunrun promised your bill would drop to $40 and you're still paying $150, that comparison is your core evidence. Pull your Sunrun monitoring data and compare actual monthly production to the projected production in your original agreement. Document every interaction with Sunrun customer service in writing — follow up every phone call with an email summary.

File complaints with the Ohio AG's Consumer Protection Section (ohioattorneygeneral.gov), the BBB, and the CFPB if a loan or financing is involved. These simultaneous filings maximize regulatory pressure. See more details on how to cancel a solar lease or PPA contract.

What to Do Next

Ohio's OCSPA is a powerful tool for homeowners who were misled during the solar sales process. If your Sunrun system isn't performing as promised or you're trying to sell your home and the lease is an obstacle, get your contract reviewed now. A free review at breakyoursolarcontract.com will identify your specific options before the statute of limitations runs on your claims.