Sunnova Complaints North Carolina (2026): NCGS § 75-1.1 & Bankruptcy Rights

When North Carolina homeowners signed up for Sunnova solar leases and power purchase agreements, they were promised clean energy, long-term savings, and a company that would stand behind its systems for decades. Instead, Sunnova Energy filed for Chapter 11 bankruptcy protection in February 2025, leaving thousands of North Carolina customers stranded with panels on their roofs, contracts in legal limbo, and little clarity about who — if anyone — is responsible for their system. If you're a Sunnova customer in North Carolina, this guide explains what happened, what your rights are under state law, and what steps you should take right now to protect yourself.

What the Sunnova Bankruptcy Means for North Carolina Customers

Sunnova's Chapter 11 bankruptcy filing in February 2025 was one of the largest collapses in the residential solar industry. For North Carolina homeowners, the consequences have been immediate and severe. System monitoring — a core part of every lease and PPA agreement — has gone dark for many customers, meaning there is no alert when panels underperform or fail. Warranty protections that were supposed to last 20 to 25 years are now subject to bankruptcy court proceedings, with no guarantee they will be honored by any successor entity.

North Carolina had seen significant Sunnova growth in the years leading up to the bankruptcy, with the company aggressively marketing door-to-door and through installers across the Piedmont, coastal areas, and the Research Triangle. Many homeowners entered into 20-year leases or PPAs believing they were partnering with a stable national company. Instead, those agreements are now being managed by a bankruptcy trustee whose primary obligation is to creditors — not to North Carolina consumers.

Learn more about what typically happens when a solar company goes bankrupt on our guide: What Happens When Your Solar Company Goes Out of Business.

What North Carolina Homeowners Are Reporting

Since the bankruptcy filing, our team at SolarComplaints.co has heard from a growing number of North Carolina Sunnova customers. The most common complaints include:

• Monitoring outages: Homeowners report that Sunnova's app and monitoring portal have stopped updating, leaving them unable to verify whether their systems are producing power at all.
• Unanswered service requests: Customers who submit maintenance or repair requests report receiving no response, sometimes for months at a time.
• Billing continues despite no service: Lease and PPA payments are still being collected by the bankruptcy estate even as service obligations go unmet.
• Roof damage disputes: Some North Carolina homeowners report leak and damage issues related to original panel installation that Sunnova has refused or been unable to address.
• Home sale complications: Buyers are refusing to purchase homes with Sunnova systems attached due to the bankruptcy uncertainty, leaving sellers in a difficult position.

These are not isolated incidents. They reflect a systemic breakdown of service across the state. For a full overview of complaints and the company's situation, visit our Sunnova company profile.

Your Legal Options in North Carolina

North Carolina homeowners have meaningful legal tools available to them. The most important is North Carolina General Statute § 75-1.1, which prohibits "unfair or deceptive acts or practices in or affecting commerce." This is one of the broadest consumer protection statutes in the country, and it applies directly to solar companies that misrepresent their services or fail to perform their contractual obligations.

If Sunnova sold you a lease or PPA by overstating its financial stability, the reliability of its monitoring services, or the durability of its warranty commitments — and those representations proved false — you may have a valid NCGS § 75-1.1 claim. Importantly, this statute provides for treble damages (triple actual damages) and attorney's fees for prevailing plaintiffs, which can make legal action economically viable even in cases where direct monetary harm is relatively modest.

Additional legal avenues include:

• Breach of contract: If Sunnova has materially failed to perform its obligations under your lease or PPA, you may be entitled to cancel the agreement and recover damages.
• North Carolina Attorney General complaint: The NC AG's Consumer Protection Division actively investigates solar industry misconduct and has authority to pursue restitution on behalf of affected homeowners.
• Bankruptcy proof of claim: Filing a timely proof of claim in Sunnova's Chapter 11 case allows you to participate in any distribution to creditors and preserves your rights in the proceeding.

You can also read our detailed guide on how to cancel a Sunnova contract and explore the Sunnova bankruptcy overview for broader context.

What to Do Right Now

If you're a North Carolina Sunnova customer, time matters. Bankruptcy court deadlines can be strict, and delays in taking action may limit your legal options. Here are the steps we recommend:

1. Document everything: Gather your original contract, all billing statements, monitoring screenshots or records, emails and correspondence with Sunnova, and any photos of system issues or roof damage. The more documentation you have, the stronger your position.
2. File a proof of claim in bankruptcy court: Visit the U.S. Bankruptcy Court for the Southern District of Texas (where Sunnova's case is filed) and submit a proof of claim. This is critical to preserving your rights as a creditor in the case. The court's website provides forms and instructions at no cost.
3. Contact a North Carolina solar attorney: An attorney familiar with both NCGS § 75-1.1 and solar contract law can evaluate your specific situation and advise whether you have grounds for cancellation, damages, or other relief. Many solar attorneys offer free consultations.
4. Get a free contract review at breakyoursolarcontract.com: Their team specializes in helping homeowners exit problematic solar contracts and can assess your specific Sunnova agreement under North Carolina law.

North Carolina homeowners are not without recourse. NCGS § 75-1.1 is a powerful tool, and the courts have consistently held that solar companies marketing to residential consumers must meet the same standards of honesty and performance as any other business. If Sunnova failed to deliver what it promised, the law is on your side. Visit our North Carolina solar complaints page to see more local resources and reports.