GoodLeap (formerly Loanpal) Complaint Summary
1,456
BBB Complaints
892
CFPB Complaints
B
BBB Rating
Active
Status
About GoodLeap (formerly Loanpal)
GoodLeap is the largest solar loan provider in the United States, financing billions in residential solar installations. The company has faced significant CFPB complaints regarding dealer fee structures that inflate loan amounts well beyond system costs, leaving consumers owing far more than their systems are worth. Many borrowers report not understanding they were signing a loan rather than a lease or PPA.
Most Common Complaints
- Dealer fees of 25-40% hidden in loan principal amount
- Consumers unaware they signed a loan versus a lease
- Interest rates higher than disclosed during sales presentation
- Loan balance significantly exceeding system fair market value
- Payment amounts differing from what was verbally communicated
- Difficulty refinancing due to UCC fixture filing on property
- Auto-payment setup without explicit customer authorization
Attorney General Actions
CFPB investigation into solar lending practices and dealer fee disclosure (2023-2024). Multiple state financial regulators reviewing solar loan origination practices. Connecticut Department of Banking enforcement action regarding lending disclosures.
States Where Active
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