How many complaints does GoodLeap (formerly Loanpal) have?

GoodLeap (formerly Loanpal) has 1,456 BBB complaints and 892 CFPB complaints.

Can I get out of my GoodLeap (formerly Loanpal) contract?

Many homeowners have successfully exited GoodLeap (formerly Loanpal) contracts. A free contract review can determine your options.

Consumer Watchdog ReportBBB: B

GoodLeap (formerly Loanpal) Complaints
& Consumer Watchdog Report

1,456 BBB complaints. 892 CFPB filings. Real homeowners. Real problems. Find out if you have options.

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1,456

BBB Complaints

892

CFPB Filings

BBB Rating

2018

Year Founded

About GoodLeap (formerly Loanpal)

GoodLeap is the largest solar loan provider in the United States, financing billions in residential solar installations. The company has faced significant CFPB complaints regarding dealer fee structures that inflate loan amounts well beyond system costs, leaving consumers owing far more than their systems are worth. Many borrowers report not understanding they were signing a loan rather than a lease or PPA.

Founded 2018 · Operating in 25 states

Most Common GoodLeap (formerly Loanpal) Complaints

Patterns identified from BBB filings, CFPB reports, and consumer submissions.

1Dealer fees of 25-40% hidden in loan principal amount
2Consumers unaware they signed a loan versus a lease
3Interest rates higher than disclosed during sales presentation
4Loan balance significantly exceeding system fair market value
5Payment amounts differing from what was verbally communicated
6Difficulty refinancing due to UCC fixture filing on property
7Auto-payment setup without explicit customer authorization

Recognize any of these? If your experience matches these complaint patterns, you may have grounds to challenge your contract.

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Government & Legal Actions

CFPB investigation into solar lending practices and dealer fee disclosure (2023-2024). Multiple state financial regulators reviewing solar loan origination practices. Connecticut Department of Banking enforcement action regarding lending disclosures.

Source: State AG offices, FTC, CFPB public records