Solar Company Complaint Directory
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Sunrun is the largest residential solar installer in the United States, operating in 22+ states with over 900,000 customers. The company has faced persistent complaints about sales misrepresentation, particularly around energy production estimates and lease escalator terms. Multiple state attorneys general have investigated Sunrun's sales practices.

Pink Energy (formerly Power Home Solar) collapsed in late 2022 after rapid expansion and widespread reports of defective installations. The company left thousands of customers with non-functional solar systems, voided warranties, and ongoing loan payments. Pink Energy is considered one of the largest solar company failures in U.S. history.

Vivint Solar was acquired by Sunrun in 2020 for $3.2 billion, making it part of the largest residential solar company in the U.S. Former Vivint Solar customers have reported significant service disruptions during the transition, with many complaints about dropped warranty claims and inability to reach support representatives familiar with their original contracts.

SunPower was once considered the premium residential solar brand, known for high-efficiency panels. The company filed for Chapter 11 bankruptcy in 2024, leaving thousands of customers uncertain about warranty coverage and ongoing service commitments. Its dealer network model created inconsistent experiences across different markets.

Momentum Solar has been one of the most complained-about solar companies in the northeastern United States. The company has faced multiple regulatory actions related to its aggressive door-to-door sales model and has been cited for misleading consumers about energy savings projections and financing terms.

Tesla Solar offers both traditional solar panels and the Solar Roof tile product. While the brand carries significant consumer trust, the solar division has been plagued by operational issues including extreme installation delays, unilateral contract changes, and a customer service model that relies almost exclusively on app-based communication with no phone support.

Freedom Forever positions itself as a solar installation company with a unique 25-year production guarantee. However, numerous consumers have reported issues with how production shortfalls are calculated and compensated. The company relies heavily on subcontractors, which has led to inconsistent installation quality across markets.

GoodLeap is the largest solar loan provider in the United States, financing billions in residential solar installations. The company has faced significant CFPB complaints regarding dealer fee structures that inflate loan amounts well beyond system costs, leaving consumers owing far more than their systems are worth. Many borrowers report not understanding they were signing a loan rather than a lease or PPA.

Sunnova operates as a solar financing and service company that works through a network of local dealers for installation. This model creates confusion for consumers who may not realize their financing company and installer are separate entities, leading to finger-pointing when issues arise with system performance or equipment failures.

ADT Solar (formerly Sunpro Solar) leverages the ADT brand name in door-to-door solar sales, which consumer advocates have criticized as misleading since the solar division operates largely independently. Complaints frequently cite sales representatives who imply the solar product is an extension of customers' existing ADT security relationship.

Mosaic is a major solar financing company that provides loans through a network of solar installation dealers. Consumers have filed numerous CFPB complaints about hidden dealer fees, unclear loan terms, and difficulties with property sales due to UCC fixture filings. The company's tablet-based signing process has been criticized for not giving borrowers adequate time to review terms.

Palmetto Solar markets itself as a technology-forward solar company but has accumulated significant complaints about installation delays and customer service responsiveness. The company's reliance on subcontractors for installation has created communication gaps that leave customers uncertain about project timelines and status.

Lumio (formerly known as Smart Energy Today, Vive Solar, and other names) has been the subject of widespread consumer complaints about aggressive door-to-door sales tactics. The company has operated under multiple brand names, which consumer advocates say makes it difficult for customers to research the company's track record before signing contracts.

Sunlight Financial was a major solar loan provider that went bankrupt in 2023, leaving tens of thousands of borrowers uncertain about who services their loans and how to resolve disputes. The bankruptcy has created significant confusion as loan portfolios have been sold to various servicers, often without clear notification to borrowers.

Sunpro Solar was acquired by ADT and rebranded as ADT Solar. During the transition, many customers experienced service disruptions, lost records, and confusion about warranty coverage. Complaints filed under the Sunpro name remain unresolved in many cases, with customers directed to ADT Solar for issues predating the acquisition.

ION Solar is a Utah-based residential solar installer that has expanded rapidly through an aggressive door-to-door sales model. Consumer complaints frequently cite discrepancies between verbal sales promises and written contract terms, particularly regarding energy savings projections and financing costs.

Sunnova Energy International is the parent company operating as a solar service provider through local dealer networks across 25+ states and Puerto Rico. The company's dealer model means customers interact with local installers but hold financial agreements with Sunnova, creating accountability challenges when issues arise between the two entities.

Powur operates as a solar marketplace platform using a network of independent sales consultants and installation partners. Critics have compared its sales model to multi-level marketing, where consultants earn commissions for recruiting other salespeople. This distributed model creates accountability challenges when customers experience installation or performance issues.

Dividend Finance is a solar and home improvement lender that has faced growing consumer complaints about the gap between quoted system prices and actual loan amounts due to embedded dealer fees. Borrowers frequently discover the true cost of their financing only when reviewing detailed loan documents or attempting to sell their homes.

Blue Raven Solar was acquired by SunPower in 2021 and has since faced challenges integrating operations. Customers have reported service disruptions during the transition and confusion about which company handles various aspects of their solar agreement. The SunPower bankruptcy has created additional uncertainty for Blue Raven customers.

Titan Solar Power is an Arizona-based solar installer that has grown primarily in southwestern markets. While the company maintains a relatively moderate complaint volume, recurring issues with installation timelines and production guarantees have been reported by consumers across its service areas.

Loanpal rebranded to GoodLeap in 2021 but many consumers still carry loans originated under the Loanpal name. The rebrand has created confusion for borrowers seeking to access original loan documents, dispute charges, or refinance their solar loans. Complaints from the Loanpal era continue to appear in regulatory databases.

Sungevity was an early pioneer in remote solar design and online sales before filing for bankruptcy in 2017. The company's failure left thousands of customers with leased solar systems serviced by successor companies that many consumers had never heard of. Sungevity's collapse is frequently cited as a cautionary tale about the risks of solar leases with financially unstable companies.

Elevation Solar operates primarily in Arizona and surrounding southwestern states. The company has a smaller complaint footprint compared to national installers, but consumers have reported recurring issues with project timelines and communication during the installation process.

SunStreet Energy specializes in new construction solar, partnering with homebuilders like Lennar to include solar systems in new homes. Buyers often report that solar terms were not clearly explained during the home purchase process and that they had limited ability to negotiate or customize the solar agreement.